---
title: "Add or Delete a Credit or Debit Card"
slug: "add-or-delete-a-credit-or-debit-card"
description: "Flowroute currently accepts Visa, MasterCard, American Express, Discover, and Diners Club cards. In order to make a payment on your account, you must first have a credit card on file. "
updated: 2026-10-30T17:21:22Z
published: 2026-10-30T17:21:22Z
canonical: "support.bcmone.com/add-or-delete-a-credit-or-debit-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add or Delete a Credit or Debit Card

> [!WARNING]
> **IMPORTANT:** Flowroute imposes a surcharge of up to *3%* on credit card payments. This fee is set at a rate that does not exceed the actual cost of acceptance. No surcharge is applied to debit card or ACH/wire payments.

Update the payment method on the Preferences page in the account portal**.** If there are questions or help is needed updating the payment method, contact the billing team at [billing@flowroute.com](mailto:billing@flowroute.com).

## Add a New Credit or Debit Card

> **NOTE:** Flowroute does not support the option to modify a stored credit card. A card must be removed and re-added to change payment information, for example the expiration date on the card.

1. Log in to the [Flowroute Manage Portal](http://manage.flowroute.com/accounts/profile/).
2. Click **Preferences**.
3. Click **Balance** **Manaegment**.
4. Click **+ Add New Card**, on the right. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(15).png?sv=2026-02-06&spr=https&st=2026-10-31T10%3A04%3A14Z&se=2026-10-31T11%3A04%3A14Z&sr=c&sp=r&sig=VqBI3Cqx5b1MoCAA2IN5wGFvlmjXlnlZSgBcO3azLdg%3D)

> [!NOTE]
> **NOTE:** If adding a new card, an address might be pre-populated in the fields under the card block. This address is from the account information and does not reflect the billing address on a card, which can be different from the account address.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image-1727709103653.png?sv=2026-02-06&spr=https&st=2026-10-31T10%3A04%3A14Z&se=2026-10-31T11%3A04%3A14Z&sr=c&sp=r&sig=VqBI3Cqx5b1MoCAA2IN5wGFvlmjXlnlZSgBcO3azLdg%3D)

> **NOTE:** The billing address details must match those on file with your bank. If a zip code mismatch error appears, contact the card financial institution. BCM One cannot override the assessment.

1. Enter the billing address and card number information into the form.
2. Click **Save**. The card is added to your account and can now be used to replenish the account balance. If the card does not appear in the Stored Cards section, check all the information is correct and try again.

## Delete a Credit or Debit Card

> [!WARNING]
> **IMPORTANT:** If auto replenishment is enabled, deleting the primary card removes the connection between the payment method and the auto replenishment, which prevents the auto replenishment from working, even if a new primary card is added. They must be synced again to continue auto replenishment.

Go to [Sync Auto Replenishment](/flowroute-support/docs/set-up-auto-replenishment#sync-auto-replenishment) for the steps to connect a new payment method to auto replenishment.

1. Click the red "X" to the left of the card information.
2. Click **Confirm**. The card is removed from the Stored Cards section and the information is deleted from the account.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/Preferences_–_Flowroute®.png?sv=2026-02-06&spr=https&st=2026-10-31T10%3A04%3A14Z&se=2026-10-31T11%3A04%3A14Z&sr=c&sp=r&sig=VqBI3Cqx5b1MoCAA2IN5wGFvlmjXlnlZSgBcO3azLdg%3D)