--- title: "Call Detail Record (CDR) Reports" slug: "call-detail-record-cdr-reports" description: "The CDR (Call Detail Record) Export system is your key way to understand the calling activity your account generates over time. " tags: ["call detail records", "report", "CDR"] updated: 2025-05-14T19:31:04Z published: 2025-05-14T19:31:04Z canonical: "support.bcmone.com/call-detail-record-cdr-reports" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bcmone.com/llms.txt > Use this file to discover all available pages before exploring further. # Call Detail Record (CDR) Reports The CDR (Call Detail Record) Export system is your key way to understand the calling activity your account generates over time. CDRs can display both successful and/or unsuccessful calls. It provides you with metrics for those calls such as time, date, source IP, country, costs, and many other data points. ## CDR Overview In this video, we’ll guide you through the Call Detail Records (CDR) View in the Flowroute Dashboard. Learn how to access and analyze your call data, including: - Call dates and timestamps - Call costs and charges - Call results and statuses - Caller and recipient details - Filtering and exporting records for deeper insights Tracking your Call Detail Records helps you monitor usage, optimize costs, and ensure seamless communication. Watch now to make the most of your Flowroute account! [YouTube video player](https://www.youtube.com/embed/BXVKCOkzSyA?si=OEgyNojcg71ZC0nP) **There are two CDR types currently available in Manage Portal:** - CDR Export (up to 3 months of data) - CDR Quick View (last 24 hours) ## CDR Export This CDR data can be requested in 3-month segments (92 days). We continue to store and keep 100% of any detailed call data you have accrued while using Flowroute services. If you needed a year of data - you would need 4 exports for those 3-month segments. You can access the CDR Export tool in the [Manage Portal](http://manage.flowroute.com/accounts/cdrs/exportsv2/). There is a filter with the required criteria and some optional filters to further refine the requested export. > **NOTE:** All CDR Export results are returned in UTC. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/callwindow.png) **START CALL WINDOW START/END** - The Call Detail Record (CDR) Search tool creates an export file of CDRs that can be filtered by when a call started. Define a window to search for when a call started by entering a window start time and a window end time. Depending on other filters specified at the same time, this will return all records for calls that started within this window. **Tollfree Only** - if selected, only calls to and from Toll-Free numbers are included **Exclude Cancelled** - if selected, it will not include calls that were attempted but then canceled **E911 Charges Only** - if selected, it will only show charges associated with unassigned E911 emergency dial attempts **Exclude Failed** - if selected, it includes calls that were attempted and reached Flowroute but did not cross the network due to a PBX error ## Optional Filters **+ Add Number Alias** - Define the preassigned Number Alias (applied on the [DID Management](https://manage.flowroute.com/accounts/dids/) page) **+ Add Destination Numbers** - The destination number that was attempted and/or connected **+ Add Custom Tags** - Used to filter the records with ["X-Tag"](https://support.bcmone.com/flowroute-support/docs/custom-tags-in-cdr-reports) references in the SIP header against the list provided. **+ Add Caller IP** - Outbound (Origination) IP or Inbound (Destination) PBX IP **+ Add Duration** - Call duration **+ Add Cost** - Cost of a call **+ Add Filter By Countries** - Specifically defines countries to include in the report **+ Add Exclude By Countries** - Specifically defines countries to exclude from the export **+ Add Direction** - Inbound or Outbound **+ Add Destination Prefix** - The destination's dialed digits outside the NPA-NXX of the DID **+ Add Callerid Prefix** - The outbound Caller ID digits outside the NPA-NXX of the DID **Compress results to GZIP?** - The normal CSV format will be compressed to GZIP Once you adjusted all desired filters and defined the timeframe simply click on "CDR Export" to generate a report for the selected criteria. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/CDR Export Button.png) Exported reports are processed and become downloadable on the same page. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/CDRs_and_Stats_-_CDR_Exports_–_Flowroute®.png) ## CDR Quick View The [CDR Quick View](https://manage.flowroute.com/accounts/cdrs/quick_view/) tool provides an instant detailed capture of the last 24 hours of your CDRs. This view does not include CNAM lookup fees and it should not be used for billing purposes. Refer to the [CDR Exports page](https://manage.flowroute.com/accounts/cdrs/exportsv2/) for financial details. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/CDRs_and_Stats_-_CDR_Quick_View_–_Flowroute®.png) ## CDR Report fields **direction** - Inbound or Outbound **start_time** - CDR report window Start **end_time** - CDR report window End **destination** - Dialed number **number_alias** - [Customized DID name](/flowroute-support/docs/how-do-i-setup-did-alias) assignment in your Flowroute account **callerid** - The [Caller ID number](/flowroute-support/docs/how-do-i-set-the-caller-id-number-i-want-to-transmit) that was used as the Origination **total_cost** - Total cost of the call **destination_name** - Destination country name **callerid_country** - Origination country name (based on Caller ID) **line_information** - Originating Line Information about the originator of a call. OLI is used at Flowroute to distinguish between fixed line origination (00 - FIXED aka Landline), payphone (27 - PAYPHONE using coin control signaling), and mobile (63 - wireless/cellular PCS roaming). **result** - Resulting status of the call **call_fail_sip_code** - SIP status code; check out the complete list of [SIP response codes](/flowroute-support/docs/delivery-receipt-response-codes). **call_fail_reason** - SIP status code description **duration** - Duration of completed calls **billed_duration** - Duration of billing segments occurred **rate** - Rate of charge assigned to the call **first_increment** - Duration of the first increment (in seconds) - the minimum charged duration **subsequent_increment** - Duration of subsequent increments (in seconds) **cost_subtotal** - Cost of the call before conditional charges **connect_fee** - This fee is based on "line_information" details (if applicable). [Unassigned E911 Charges](/flowroute-support/docs/unassigned-e911-profile-charges) will appear in this field **usf_fee** - USF tax (if applicable) **ccrf** - The Carrier Cost Recovery Fee to fund telecom infrastructure **cnam_lookup_fee** - Applied on inbound calls if CNAM lookup is enabled on the destination number (DID on your Flowroute account) **custom_x_tag** - An outbound SIP packet identifier. Read more in [this KB article](/flowroute-support/docs/custom-tags-in-cdr-reports) **customer_ip** - Origination IP address of the caller's phone system **sip_callid** - "Call-ID" is a unique SIP message header field to quickly search packet captures **cdr_id** - A unique CDR ID to quickly search calls **sip_from_tag** - SIP message header "From" field tag **sip_to_tag** - SIP message header "To" field tag ## Related - [Messaging Stats](/messaging-stats.md) - [CNAM Stats](/cnam-stats.md)