---
title: "Can I Use E911 Service on Toll-Free Numbers?"
slug: "can-i-use-e911-service-on-toll-free-numbers"
description: "A Toll-Free number is considered an inbound only DID (meaning it is only to accept calls and not generate outbound calls), although you still can call 911 services from your Toll-Free number."
updated: 2025-08-19T14:38:10Z
published: 2025-08-19T14:38:10Z
canonical: "support.bcmone.com/can-i-use-e911-service-on-toll-free-numbers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I Use E911 Service on Toll-Free Numbers?

**The short answer is YES, you can.**

Although, a toll-free number is considered inbound-only (*meaning it is only to accept calls and not generate outbound calls*). This distinction is important for a few telecom properties concerning outbound calls. However, in the case of E911, any calls to 911 will connect.

> [!WARNING]
> **IMPORTANT:** The FCC requires that providers of interconnected VoIP telephone services using the Public Switched Telephone Network (PSTN) meet Enhanced 911 (E911) obligations. E911 systems automatically provide to emergency service personnel a 911 caller's call back number and, in most cases, location information.

E911 is a service Flowroute provides to our customers as a way to connect to Emergency Services. The E911 service provided is within compliance regulations. As such, E911 collects and assesses the location based on preconditioned DID Caller ID within which they store the customer's information provided to Flowroute by the customer.