--- title: "Allworx Registration and Setup Guide" slug: "flowroute-allworx-registration-and-setup-guide" updated: 2025-08-12T21:13:14Z published: 2024-10-23T20:21:18Z canonical: "support.bcmone.com/flowroute-allworx-registration-and-setup-guide" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.bcmone.com/llms.txt > Use this file to discover all available pages before exploring further. # Allworx Registration and Setup Guide This guide explains how to register a SIP connection to an Allworx PBX with Flowroute, set up DIDs for E911 routing, set up international calling on a Flowroute account, and submit CNAM updates. ## **Registration** - Log into the Allworx System Administration Tool and go to **Phone System > Outside Lines > SIP Proxies**. Select "**Add New SIP Proxy**". The New SIP Proxy page is displayed. ![A screenshot of a computer Description automatically generated](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/flowroute-allworx-registration-and-setup-guide-image-6tlw4h93.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) - Name the SIP Proxy whatever you want in the “**Description**” field. - Add your Flowroute Tech Prefix to the “**User ID**” field. To retrieve this, go to our Customer Portal and select the “**Interconnections**” menu on the left and then select the “**Registration**” tab to get the User ID/Tech Prefix number and password. These are referred to as the “**SIP Credentials**” in our Portal. - Enter your preferred Flowroute Point of Presence (PoP) as the “**SIP Server**” and use Port 5060 to connect to our network. You can view our POPs by navigating to **Interconnections > Registration** in the Flowroute Customer Portal or view the list at this link: https://support.flowroute.com/523626-Interconnection-with-Flowroute-PoPs - Leave the “**Outbound Proxy**” blank. - Check the “**SIP Registration required**” box and enter your Flowroute Tech Prefix in the “**Login ID**” field. - Enter the password associated with your Tech Prefix in the “**Password**” field. - Enter the same preferred Flowroute PoP in the “**Registrar**” field. You can check the phone system registration status in the Flowroute Customer Portal “**Interconnections**” menu in the “**Status**” tab. ## **Codecs** Select G.729 and PCMU (G.711) for use with Flowroute. ## **Dialing patterns (To and From)** In the Caller ID Number field, enter the number you want to show as the number you’re calling from. This will appear in the From header. Remember to prepend a 1 for 10-digit dialing for outbound domestic US and Canada calling. Strip the 011 in the dialing pattern for outbound international calls. For 3-digit dialing, Flowroute supports 711, 911, 933, and 988. ## **E911 routing** Use the following method in the Customer Portal if you need to set up a number with E911 geolocation info for emergency responders. Navigate to DIDs, check the relevant DID, select “**Assign/Enter E911 Profile**” in the dropdown action menu above the DID table, and then confirm the action. Assign an existing address or add a new address on the following screen and confirm the order. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(670).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(671).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) ## **International calling** International dialing also needs to be enabled in the Customer Portal. Navigate to “**Preferences**” and then select the “**Fraud Control**” tab. There is a toggle for “**International Calling**” plus other international calling restriction options. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(672).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) Flowroute charges per minute for international calling, so funds will also need to be added to the account balance for international usage. This is done by navigating to the “**Dashboard**” panel of the Customer Portal and then entering an amount into the Balance box and submitting by clicking “**Add Funds**.” The account balance is also displayed in the bottom-left corner of the Customer Portal UI at all times and can be expanded by clicking on it to quickly add funds. Below that is a redirect button to the “**Balance Management**” page which can also be manually navigated to via “**Preferences**” and then clicking the “**Balance Management**” tab. This page logs the payment card on file, the option to set up low balance notifications, and automatic payments. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(673).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(674).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) ## **Setting CNAM** CNAM is set by navigating to “**DIDs**” and then checking the relevant number to apply the “**Set CNAM Storage Preset**” action. This loads another page which allows you to assign an existing CNAM value or create a new value. Once you complete the order, allow up to 5 days for the CNAM change to fully propagate. ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(675).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D) ![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(676).png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A53%3A53Z&se=2026-11-07T18%3A53%3A53Z&sr=c&sp=r&sig=faZOGeMgd5njLdPZJecfVJPLiMuR%2BKnCxsEABN3s7rA%3D)