---
title: "Allworx Registration and Setup Guide"
slug: "flowroute-allworx-registration-and-setup-guide"
updated: 2025-08-12T21:13:14Z
published: 2024-10-23T20:21:18Z
canonical: "support.bcmone.com/flowroute-allworx-registration-and-setup-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Allworx Registration and Setup Guide

This guide explains how to register a SIP connection to an Allworx PBX with Flowroute, set up DIDs for E911 routing, set up international calling on a Flowroute account, and submit CNAM updates.

## **Registration**

- Log into the Allworx System Administration Tool and go to **Phone System > Outside Lines > SIP Proxies**. Select "**Add New SIP Proxy**". The New SIP Proxy page is displayed.

![A screenshot of a computer Description automatically generated](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/flowroute-allworx-registration-and-setup-guide-image-6tlw4h93.png)

- Name the SIP Proxy whatever you want in the “**Description**” field.
- Add your Flowroute Tech Prefix to the “**User ID**” field. To retrieve this, go to our Customer Portal and select the “**Interconnections**” menu on the left and then select the “**Registration**” tab to get the User ID/Tech Prefix number and password. These are referred to as the “**SIP Credentials**” in our Portal.
- Enter your preferred Flowroute Point of Presence (PoP) as the “**SIP Server**” and use Port 5060 to connect to our network. You can view our POPs by navigating to **Interconnections > Registration** in the Flowroute Customer Portal or view the list at this link: https://support.flowroute.com/523626-Interconnection-with-Flowroute-PoPs
- Leave the “**Outbound Proxy**” blank.
- Check the “**SIP Registration required**” box and enter your Flowroute Tech Prefix in the “**Login ID**” field.
- Enter the password associated with your Tech Prefix in the “**Password**” field.
- Enter the same preferred Flowroute PoP in the “**Registrar**” field.

You can check the phone system registration status in the Flowroute Customer Portal “**Interconnections**” menu in the “**Status**” tab.

## **Codecs**

Select G.729 and PCMU (G.711) for use with Flowroute.

## **Dialing patterns (To and From)**

In the Caller ID Number field, enter the number you want to show as the number you’re calling from. This will appear in the From header.

Remember to prepend a 1 for 10-digit dialing for outbound domestic US and Canada calling. Strip the 011 in the dialing pattern for outbound international calls. For 3-digit dialing, Flowroute supports 711, 911, 933, and 988.

## **E911 routing**

Use the following method in the Customer Portal if you need to set up a number with E911 geolocation info for emergency responders. Navigate to DIDs, check the relevant DID, select “**Assign/Enter E911 Profile**” in the dropdown action menu above the DID table, and then confirm the action. Assign an existing address or add a new address on the following screen and confirm the order.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(670).png)

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(671).png)

## **International calling**

International dialing also needs to be enabled in the Customer Portal. Navigate to “**Preferences**” and then select the “**Fraud Control**” tab. There is a toggle for “**International Calling**” plus other international calling restriction options.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(672).png)

Flowroute charges per minute for international calling, so funds will also need to be added to the account balance for international usage. This is done by navigating to the “**Dashboard**” panel of the Customer Portal and then entering an amount into the Balance box and submitting by clicking “**Add Funds**.” The account balance is also displayed in the bottom-left corner of the Customer Portal UI at all times and can be expanded by clicking on it to quickly add funds.

Below that is a redirect button to the “**Balance Management**” page which can also be manually navigated to via “**Preferences**” and then clicking the “**Balance Management**” tab. This page logs the payment card on file, the option to set up low balance notifications, and automatic payments.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(673).png)

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(674).png)

## **Setting CNAM**

CNAM is set by navigating to “**DIDs**” and then checking the relevant number to apply the “**Set CNAM Storage Preset**” action. This loads another page which allows you to assign an existing CNAM value or create a new value. Once you complete the order, allow up to 5 days for the CNAM change to fully propagate.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(675).png)

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image(676).png)