---
title: "Forward Calls to an External Phone Number"
slug: "forward-calls-to-an-external-phone-number"
description: "This article describes creating a new route with an external phone number and setting that route as the number to forward calls from any or all of your Flowroute telephone numbers. "
updated: 2025-08-12T21:16:28Z
published: 2024-10-15T02:27:34Z
canonical: "support.bcmone.com/forward-calls-to-an-external-phone-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward Calls to an External Phone Number

For call forwarding, you will need to set up a new route that allows you to forward inbound calls addressed to your Flowroute DIDs over to an external phone number.

1. Log in to [**Flowroute Manage**](https://manage.flowroute.com/accounts/login/).
2. On the menu, click **Interconnection**, and then select **Inbound Routes**
3. From the **Route Type** drop-down list, select the **Phone Number**.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/Phone_Number_Route_03.png)
4. Set Alias for your route; something that’s easy to remember and helps you identify this route.
5. Enter the phone number where you want the calls to be forwarded

**NOTE:** *Enter the phone number using an* [*E.164 format*](/flowroute-support/docs/what-dialing-format-should-i-use-when-sending-calls)*, which is 1[area code]phone number, with no spaces between the numbers. For example, 12065551234.*
6. Click **Add Route**.
7. Now you can apply the route on the [Manage your DIDs](https://manage.flowroute.com/accounts/dids/) page.
8. In the checkbox to the left of the **DID** column, select DIDs where you need call forwarding.
  1. In addition to selecting individual DIDs, you can also choose **all DIDs displayed** on that page, by clicking the checkbox to the left of the DID column header. You can then optionally select all DIDs you own and not just those displayed on the page.
9. Click **Choose a DID Action**, and then select **Set Route**.
10. Click **Apply Action** (the orange button to the right). The **Set Route** page appears

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/forward_did_fr_manage_06.jpg)
11. From the **Search for a route...** drop-down list select the route you added earlier

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/forward_did_fr_manage_07.jpg)
12. Click **Set Route**. You will be redirected back to the **Manage your DIDs** page. A confirmation message at the top of the page will display how many DIDs were associated with the chosen route.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/forward_did_fr_manage_08.jpg)