On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy/Point of Presence (PoP). Stay up to …

An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set …

In our continuous efforts to provide reliable and high-quality voice communications, Flowroute operates several Points of Presence (PoPs) worldwide. These PoPs are designed to leverage modern cloud infrastructure. You can connect your physical or virtual communications infrastructure to Flowroute …

You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All …

This guide will get you up and running with Zoiper5 on Windows, Mac, or *NIX. It includes a walkthrough of the app sign-up process, SIP registration, necessary settings for configuring service with Flowroute, setting up outbound calling, and setting …

IMPORTANT : Details in this document are for reference only and are unsupported by the Flowroute support staff. Please use as purely reference material; we make no guarantees that this information is correct, or will not harm your system. Please be …

Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls. SIP Signaling (Call Control) Allow UDP and TCP traffic over port 5060 from the following server IP addresses …

The following steps help you to sign up for a Flowroute account: Go to www.flowroute.com and click Get Started Now : On the Signup page, enter the information you want to be associated with your account. This includes your …

IMPORTANT: Flowroute imposes a processing fee of up to 2.5% on credit card payments. We do not apply a processing fee to debit card payments or ACH/wire. You can update your payment method on the Preferences page. If …

International Calls Flowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security …

All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

NOTE: This feature is automatically turned on with the auto-replenishment payments option enabled. Anticipated Monthly Service Renewal In anticipation of monthly service renewals (for phone numbers (DIDs), E911, and associated Taxes, Surcharges, and Fees) , we execute a payment 5 …

"Additional Information Needed" There are times where our automated fraud detection system will flag an account for additional manual review. If this happens while creating your account, we will need some information to open the account.  If you arrive …

Certified and Compatible Systems Flowroute is platform agnostic, enabling you to connect any SIP-compliant device to the public switched telephone network (PSTN). Certified - 3CX, Barracuda, SNOM, Yealink, Grandstream, Patton, beroNet, Ubiquiti, Vtech, Mobydick, and Sangoma. Compatible - Flowroute customers have …

The MRC stands for Monthly Recurring Charge, which is deducted from your account balance at the end of each month. These charges appear in the Billing section of your Manage account. The NRC stands for Non-Recurring Charge, which is …

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage …

Best Practices Flowroute recommends the following best practices when generating content and choosing source phone numbers. High-quality, well-formatted content is more likely to be opened and read by a consumer and less likely to be mistaken as spam …

What is it? Call Barring is a type of controlled phone censorship. It allows for blocking destinations, or certain specific numbers. How to use it? You can install it in a PBX system with tools for block lists or destination …

Caller ID name is one of the few significant technical differences between international/Canadian and US phone networks. In the United States , just the Caller ID number is passed between carriers. When the service provider of the calling destination receives …

What is HyperNetwork? HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the …