All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

Introduction to 10DLC The new industry standard for A2P Long Code Messaging is 10DLC. What is 10DLC? 10DLC stands for a 10 Digit Long Code. It is the standard for A2P messaging in the US and applies to all messaging …

NOTE: This feature is automatically turned on with the auto-replenishment payments option enabled. Anticipated Monthly Service Renewal In anticipation of monthly service renewals (for phone numbers (DIDs), E911, and associated Taxes, Surcharges, and Fees) , we execute a payment 5 …

International Calls Flowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security …

Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday:  carriers cannot process port orders, although phone and ticket support remain available. 2025 Out-of-Office Holidays New …

External Vetting Overview External vetting is a process where a brand is validated through TCR's (The Campaign Registry) third-party partners to gain access to special use cases, improve quality of service, or pass verification. External vetting can either …

"Additional Information Needed" There are times where our automated fraud detection system will flag an account for additional manual review. If this happens while creating your account, we will need some information to open the account.  If you arrive …

This document outlines the 10DLC registration fees and non-compliance fines imposed by TCR and the carriers. As we are notified of the coming changes by TCR and our upstream message service providers, this guide will be updated appropriately. All …

Certified and Compatible Systems Flowroute is platform agnostic, enabling you to connect any SIP-compliant device to the public switched telephone network (PSTN). Certified - 3CX, Barracuda, SNOM, Yealink, Grandstream, Patton, beroNet, Ubiquiti, Vtech, Mobydick, and Sangoma. Compatible - Flowroute customers have …

The MRC stands for Monthly Recurring Charge, which is deducted from your account balance at the end of each month. These charges appear in the Billing section of your Manage account. The NRC stands for Non-Recurring Charge, which is …

IMPORTANT: Starting December 1st, we will be imposing a processing fee of 2.5% on credit card payments. We do not apply a processing fee to debit card payments or ACH/wire. Debit card transactions will not be subject to …

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage …

What is it? Call Barring is a type of controlled phone censorship. It allows for blocking destinations, or certain specific numbers. How to use it? You can install it in a PBX system with tools for block lists or destination …

Caller ID name is one of the few significant technical differences between international/Canadian and US phone networks. In the United States , just the Caller ID number is passed between carriers. When the service provider of the calling destination receives …

Best Practices for Sending Messages Consumers should always be given the choice to receive or block text messages from a specific message sender. This principle underpins the requirements for the opt-in and opt-out mechanisms. In addition, the Federal …

What is HyperNetwork? HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the …

This guide covers all the essentials to get up and running with Flowroute including the following topics: Account Establishment, Initial Setup, Customer Dashboard Overview, How to Get a Phone Number, Billing Overview, Fraud Prevention, How to Manage your Account Balance …

On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy (Point of Presence). Resources Edge Proxy information …

Welcome to the New Flowroute Support Knowledge Base! We’re excited to introduce a major upgrade to our knowledge services with the launch of a highly sophisticated AI platform. This enhancement will revolutionize the way you interact with the Flowroute …

Flowroute MMS supports the following file types: IMAGES JPEG GIF BMP PNG VIDEO 3PG MP4 AVI MPG AUDIO AMR MIDI WAV AC3 MP3 More information about MMS-related API can be found on the developer site: Flowroute Developer SMS/MMS