All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

NOTE: This feature is automatically turned on with the auto-replenishment payments option enabled. Anticipated Monthly Service Renewal In anticipation of monthly service renewals (for phone numbers (DIDs), E911, and associated Taxes, Surcharges, and Fees) , we execute a payment 5 …

International Calls Flowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security …

"Additional Information Needed" There are times where our automated fraud detection system will flag an account for additional manual review. If this happens while creating your account, we will need some information to open the account.  If you arrive …

Certified and Compatible Systems Flowroute is platform agnostic, enabling you to connect any SIP-compliant device to the public switched telephone network (PSTN). Certified - 3CX, Barracuda, SNOM, Yealink, Grandstream, Patton, beroNet, Ubiquiti, Vtech, Mobydick, and Sangoma. Compatible - Flowroute customers have …

The MRC stands for Monthly Recurring Charge, which is deducted from your account balance at the end of each month. These charges appear in the Billing section of your Manage account. The NRC stands for Non-Recurring Charge, which is …

IMPORTANT: Starting December 1st, we will be imposing a processing fee of 2.5% on credit card payments. We do not apply a processing fee to debit card payments or ACH/wire. Debit card transactions will not be subject to …

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage …

Best Practices Flowroute recommends the following best practices when generating content and choosing source phone numbers. High-quality, well-formatted content is more likely to be opened and read by a consumer and less likely to be mistaken as spam …

What is it? Call Barring is a type of controlled phone censorship. It allows for blocking destinations, or certain specific numbers. How to use it? You can install it in a PBX system with tools for block lists or destination …

Caller ID name is one of the few significant technical differences between international/Canadian and US phone networks. In the United States , just the Caller ID number is passed between carriers. When the service provider of the calling destination receives …

What is HyperNetwork? HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the …

This guide covers all the essentials to get up and running with Flowroute including the following topics: Account Establishment, Initial Setup, Customer Dashboard Overview, How to Get a Phone Number, Billing Overview, Fraud Prevention, How to Manage your Account Balance …

On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy (Point of Presence). Resources Edge Proxy information …

customer finds the keyword to opt-in to these messages. Please provide this material (photos or screenshots) for verification. Voice/IVR Opt-in: Provide a screenshot record of opt-in via voice in the client's database/ CRM. (IE …

Welcome to the New Flowroute Support Knowledge Base! We’re excited to introduce a major upgrade to our knowledge services with the launch of a highly sophisticated AI platform. This enhancement will revolutionize the way you interact with the Flowroute …

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). When Flowroute requests customer action on a …

Lead generation indicating the sharing of collected information with third parties Campaign types are not in compliance with the recommendations of or prohibited by the CTIA Short Code Monitoring Handbook, Version 1.7, or later. Campaign types not in compliance …

per destination network - the destination subscriber may not have messaging service or their account may not be in good standing. The destination network may also have been experiencing a problem, or it may not accept a specific TON configuration.) 21 …

Introduction In this webinar, we provide an overview of the number porting process on the Flowroute platform. We are joined by Jonathan Santana, Sales Manager, and Sylas Aldridge, Local Number Porting Manager. Key points in this webinar include: Basics of …