This guide covers how to set up Flowroute messaging service with the third-party Textable app for use on desktop or mobile devices. IMPORTANT: You should already have an SMS-enabled number with a valid 10DLC and Campaign plus an …

On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy/Point of Presence (PoP). Stay up to …

Introduction to 10DLC Registration Since 2020, Verizon, AT&T, T-Mobile, and other Mobile Network Operators (further: MNOs) began launching their 10DLC (10-Digit Long Code) programs designated for business-to-consumer (aka "A2P" - Application-to-Person) messaging over local …

IMPORTANT : This article only applies to billing beginning July 1, 2025 and moving forward. The first enhanced statement became available on August 1 for the month of July. This update is not retroactive, and Flowroute cannot provide enhanced statements prior …

An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set …

IMPORTANT : This article applies only to transactions that occurred prior to July 1, 2025. Please note: taxes, fees, and surcharges will be included only in reports generated before this date. Starting July, please use Flowroute’s new consolidated monthly billing …

In our continuous efforts to provide reliable and high-quality voice communications, Flowroute operates several Points of Presence (PoPs) worldwide. These PoPs are designed to leverage modern cloud infrastructure. You can connect your physical or virtual communications infrastructure to Flowroute …

You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All …

This guide will get you up and running with Zoiper5 on Windows, Mac, or *NIX. It includes a walkthrough of the app sign-up process, SIP registration, necessary settings for configuring service with Flowroute, setting up outbound calling, and setting …

Introduction In this webinar, we provide an overview of the number porting process on the Flowroute platform. We are joined by Jonathan Santana, Sales Manager, and Sylas Aldridge, Local Number Porting Manager. Key points in this webinar include: Basics of …

IMPORTANT : Details in this document are for reference only and are unsupported by the Flowroute support staff. Please use as purely reference material; we make no guarantees that this information is correct, or will not harm your system. Please be …

Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls. SIP Signaling (Call Control) Allow UDP and TCP traffic over port 5060 from the following server IP addresses …

The Chinese government has tightened down on the traffic they allow into the country. Here are some general guidelines we can provide for better completion rates. Suggested best practices Use a wide list of originating numbers to call from. Don …

IMPORTANT: Flowroute imposes a surcharge of up to 2.5% on credit card payments. We do not apply a surcharge to debit card payments or ACH/wire. You can update your payment method on the Preferences page. If you have …

The following steps help you to sign up for a Flowroute account: Go to www.flowroute.com and click Get Started Now : On the Signup page, enter the information you want to be associated with your account. This includes your …

IMPORTANT: Starting December 1st, we will be imposing a surcharge of up to 2.5% on credit card payments. We do not apply a surcharge to debit card payments. You can update your payment method on Preferences page. If you …

International Calls Flowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security …

All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

NOTE: This feature is automatically turned on with the auto-replenishment payments option enabled. Anticipated Monthly Service Renewal In anticipation of monthly service renewals (for phone numbers (DIDs), E911, and associated Taxes, Surcharges, and Fees) , we execute a payment 5 …

"Additional Information Needed" There are times where our automated fraud detection system will flag an account for additional manual review. If this happens while creating your account, we will need some information to open the account.  If you arrive …