IMPORTANT: As of January 2026, a BRN (Business Registration Number) is required for all new Toll-Free verification.
Due to modern industry standards, Flowroute customers are now required to have all text-enabled (SMS) toll-free numbers verified. Verification will permit text-enabled toll-free numbers to continue using the Messaging service without any interruptions. This verification will not add any cost to your current or future messaging enablement.
What Happens to Your Current Toll-Free Messaging Service
NOTE: Toll-free numbers are considered “pending” when submitted through the Toll-Free Verification process until they have been verified.
The Toll-Free Verification process ensures that services running on TFNs comply with carrier policies and industry best practices. Verification also provides the toll-free messaging aggregator with relevant service information to reduce the likelihood of false positive filtering and wrongful spam blocks.
Action Required to Enable Toll-Free Messaging Service
Text-enabled toll-free numbers need to be verified by the Messaging carrier to continue using Messaging services. This Manage portal page contains important information and the submission form for the verification request.
Log in to the Manage portal.
Navigate to the DID page and click on the Download your DIDs (.CSV) button on the top right.
The following fields in the DID CSV will help you identify your text-enabled toll-free numbers.
You will add the toll free numbers to the form in a 10-digit format. Toll-free numbers are identified by the following NPA (Numbering Plan Area): 800, 833, 844, 855, 866, 877 or 888.
Only toll-free numbers with the SMS STATUS = Enabled need to be populated in the verification form (see below).
Navigate to the Preferences page.
Select the "Toll-Free Verification" tab at the top.
Follow the instructions on the form, paying attention to the supplemental notes.
Use the Toll-Free Messaging Verification Guide for additional context, clarifications, use cases, and FAQ.
Our team is here to help you! If you have any questions please email support@flowroute.com.
NOTE: To ensure the quickest turnaround time, we recommend completing and submitting the form as soon as possible.
NOTE: For account users with sub accounts, we suggest filling out verification forms on a per-end-user basis to prevent one failed validation from invalidating additional DIDs in the same submitted request.