---
title: "Text-Enabled Toll-Free Verification Process"
slug: "text-enabled-toll-free-verification-process"
description: "Due to upcoming industry-standards,  Flowroute customers will be required to have all text-enabled toll-free numbers verified the process is described in this article."
updated: 2026-01-28T17:23:27Z
published: 2026-01-28T17:23:27Z
canonical: "support.bcmone.com/text-enabled-toll-free-verification-process"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Text-Enabled Toll-Free Verification Process

> [!WARNING]
> **IMPORTANT:** As of January 2026, a BRN (Business Registration Number) is **required** for all new Toll-Free verification.

Due to modern industry standards, Flowroute customers are now required to have all text-enabled (SMS) toll-free numbers verified. Verification will permit text-enabled toll-free numbers to continue using the Messaging service without any interruptions. This verification will not add any cost to your current or future messaging enablement.

#### **What Happens to Your Current Toll-Free Messaging Service**

> [!NOTE]
> **NOTE**: Toll-free numbers are considered “pending” when submitted through the Toll-Free Verification process until they have been verified.

The Toll-Free Verification process ensures that services running on TFNs comply with carrier policies and industry best practices. Verification also provides the toll-free messaging aggregator with relevant service information to reduce the likelihood of false positive filtering and wrongful spam blocks.

#### **Action Required to Enable Toll-Free Messaging Service**

Text-enabled toll-free numbers need to be verified by the Messaging carrier to continue using Messaging services. This [Manage portal page](https://manage.flowroute.com/accounts/preferences/verificationTollFree/) contains important information and the submission form for the verification request.

1. Log in to the **Manage** portal.
2. Navigate to the [DID page](https://manage.flowroute.com/accounts/dids/) and click on the **Download your DIDs (.CSV)** button on the top right.
3. The following fields in the DID CSV will help you identify your text-enabled toll-free numbers.
  1. You will add the toll free numbers to the form in a 10-digit format. Toll-free numbers are identified by the following NPA (Numbering Plan Area): 800, 833, 844, 855, 866, 877 or 888.
  2. Only toll-free numbers with the **SMS STATUS** = **Enabled** need to be populated in the verification form (see below).
4. Navigate to the **Preferences** page.
5. Select the ["Toll-Free Verification"](https://manage.flowroute.com/accounts/preferences/verificationTollFree/) tab at the top.
6. Follow the instructions on the form, paying attention to the supplemental notes. Use the [Toll-Free Messaging Verification Guide](/flowroute-support/docs/toll-free-messaging-verification-guidance) for additional context, clarifications, use cases, and FAQ.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/image-Z6WXH3K9.png)

Our team is here to help you! If you have any questions please email [support@flowroute.com](mailto:support@flowroute.com).

> [!NOTE]
> **NOTE:** To ensure the quickest turnaround time, we recommend completing and submitting the form as soon as possible.

> **NOTE**: For account users with sub accounts, we suggest filling out verification forms on a per-end-user basis to prevent one failed validation from invalidating additional DIDs in the same submitted request.