Update Email Addresses

This article explains how to update the email addresses for primary notification, portability, and billing purposes.

Update Account Email Address

This is the email address used for account logins and official account notifications for the primary account.

IMPORTANT: Changing the primary email address requires changing the address on both the Account Information page and the User Profile page.

Update Email Address in Account Information

1. Log into the Flowroute Manage Portal.

2. Click Preferences on the left panel and scroll down to the Account e-mail address section.

3. Enter the new email address in the New e-mail: field.

4. Click Save, on the right, under the section. A confirmation email is sent to the new email address.

5. In the confirmation email, click the link. When the email address is updated, the new address appears in the Current email: field at the top of the Account e-mail address section.

6. If not already updated, update the primary email address in the Update Email Address in User Profile section. If the email address is not updated in both pages—the email addresses are not identical—any logins will fail.

Update Email Address in User Profile

1. If not already logged in, log into the Flowroute Manage Portal.

2. Click Preferences on the left panel and then click the User Profile tab.

3. In the Change User e-mail address section, enter the new email address—the same one entered in the Account Information page—in the New e-mail: field.

4. Click Save, on the right, under the section. A confirmation email is sent to the new email address.

5. In the confirmation email, click the link. When the email address is updated, the new address appears in the blue, Current email: field at the top of the Account e-mail address section.

6. Confirm the email in the Account Information page is identical to the address in the User Profile page. If the email address is not updated in both pages—the email addresses are not identical—any logins will fail.

Update Portability Email Address

This email address is specifically used for receiving updates about Port Orders.

1. Log into your Flowroute Manage Portal.

2. Click Preferences on the left panel and scroll down to the Portability email address section.

3. Enter the new email address into the Portability E-mail field.

4. Click Save, on the right, under the section.

Update Billing Email Address

This is the email address you'd like to receive notifications for about billing-related activity.

1. Log into your Flowroute Manage Portal.

2. Click Preferences on the left side panel and scroll down to the Billing e-mail address section.

3. Enter the new email address into the Billing E-mail field.  

4. Click Save, on the right, under the section.