---
title: "Update Email Addresses"
slug: "update-email-addresses"
description: "To update either of your emails (account and/or portability), you can find the steps in this article."
updated: 2025-10-20T18:25:33Z
published: 2025-10-20T18:25:33Z
canonical: "support.bcmone.com/update-email-addresses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Email Addresses

## Primary Email Address

This is the primary contact email address that will be used for account logins and official account notifications.

> [!WARNING]
> **IMPORTANT:** Change of a primary email address requires confirmation via Email.

1. Log into your [Flowroute Manage Portal](https://manage.flowroute.com).
2. Click **Preferences** on the left side panel.
3. The landing page will be Account Information. Scroll down to the **Account e-mail address** section.
4. Update the email on file with the new email address.
5. Use the **Save** button located right under this section to apply changes.
6. You’ll need to confirm this change by clicking the link in the notification sent to the new email address. Once updated, the new email address appears next to the “Current email:” text.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/Preferences_–_Flowroute®(5).png)

## Portability Email Address

This email address is specifically used for receiving updates about Port Orders.

1. Log into your [Flowroute Manage Portal](https://manage.flowroute.com).
2. Click **Preferences** on the left side panel.
3. The landing page will be Account Information. Scroll down until you see the **Portability email address** section.
4. Update the email on file with the new portability email address.
5. Use the **Save** button located right under this section to apply changes. Once updated, the new email address appears next to the “Current email:” text.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/Preferences_–_Flowroute®(4).png)

## Billing Email Address

This is the email address you'd like to receive notifications for about billing-related activity.

1. Log into your [Flowroute Manage Portal](https://manage.flowroute.com).
2. Click **Preferences** on the left side panel.
3. The landing page will be Account Information. Scroll down to view the **Billing e-mail address** section.
4. Update the email on file with the new billing e-mail address.
5. Use the **Save** button located right under this section to apply changes. Once updated, the new email address appears next to the “Current email:” text.

![](https://cdn.document360.io/505a9638-8582-4eef-8206-3c7a24d46a36/Images/Documentation/Preferences_–_Flowroute®(6).png)