---
title: "Where Can I Find My Payment Confirmation Email?"
slug: "where-can-i-find-my-payment-confirmation-email"
description: "If you’ve made payment with us and didn’t receive any confirmation mail, there are a few things that you can check that are described in this article."
tags: ["payment", "confirmation", "email", "didn't receive"]
updated: 2025-08-12T21:02:37Z
published: 2024-11-07T21:14:24Z
canonical: "support.bcmone.com/where-can-i-find-my-payment-confirmation-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.bcmone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where Can I Find My Payment Confirmation Email?

If you have made a payment to us and did not receive a confirmation email, there are a few things you can check:

### **Have you changed your primary email address?**

Any time the primary email address is changed, verification mail is sent. You must validate the new email address by clicking the link provided in the verification mail.

### **Have you set up billing email address?**

If you have set up a billing email address that is different from your primary email address, please check that mailbox as well.

### **Have you checked your spam mailbox?**

Sometimes, our notification emails may end up in the spam mailbox. Apply “Never send to SPAM” action if possible, so that you don’t miss a payment confirmation email going forward.

If you’ve checked the above and still can’t receive the payment confirmation, send an email to [billing@flowroute.com](/docs/billing@flowroute.com) and we’ll be happy to look into it further.

> [!WARNING]
> **IMPORTANT:** Include the **Tech Prefix** number, primary **email address** on your Flowroute account, and a **description of the issue** and we will be happy to assist you!