Before you start
Check if your CNAM association is valid. Review our Guidelines.
CNAM assignments are only applicable to customers calling within the United States.
Flowroute cannot provide CNAM to carriers outside of the United States due to service limitations. However, Canada is able to receive CNAM data only through the P-Asserted-Identity tag. Be aware that this information must be assigned manually on your phone system/PBX. Canadian carriers may ignore this value and be unable to use this CNAM assignment.
NOTE: CNAM must be approved by Flowroute Team before any DIDs can be assigned to it.
Errors you may encounter while setting up CNAM
No eligible DIDs
You see this error message when you are adjusting a new CNAM:
"None of the DIDs that you selected are eligible for CNAM storage service. Please change your selection and try again. Note that DIDs on a port order are not eligible until the order completes."
Possible Solutions:
Review DIDs you selected:
Only US local numbers can be associated with CNAM Preset.
Note that DIDs on incomplete Port Orders are not eligible for CNAM assignment - wait until Port Order is complete.
Try setting up CNAM storage via Flowroute API
Contact Support at support@flowroute.com
Make sure to include:
The DID(s) you are having issues with
Description of the issue you're encountering
The Email and Tech Prefix from your Flowroute account Dashboard
The CNAM Preset you are attempting to use
No CNAM storage available
You see this error message when you are adjusting a new CNAM:
"You must first add a CNAM preset."
Possible Solution:
You need to have at least one approved CNAM to start using this feature. Click add to add a CNAM Preset. Check out this article to read more about CNAM management.