Flowroute Allworx registration and setup guide

This guide explains how to register a SIP connection to an Allworx PBX with Flowroute, set up DIDs for E911 routing, set up international calling on a Flowroute account, and submit CNAM updates.

Registration

• Log into the Allworx System Administration Tool and go to Phone System > Outside Lines > SIP Proxies. Select "Add New SIP Proxy". The New SIP Proxy page is displayed.

• Name the SIP Proxy whatever you want in the “Description” field.

• Add your Flowroute Tech Prefix to the “User ID” field. To retrieve this, go to our Customer Portal and select the “Interconnections” menu on the left and then select the “Registration” tab to get the User ID/Tech Prefix number and password. These are referred to as the “SIP Credentials” in our Portal.
  

• Enter your preferred Flowroute Point of Presence (PoP) as the “SIP Server” and use Port 5060 to connect to our network. You can view our POPs by navigating to Interconnections > Registration in the Flowroute Customer Portal or view the list at this link:
  https://support.flowroute.com/523626-Interconnection-with-Flowroute-PoPs

• Leave the “Outbound Proxy” blank.

• Check the “SIP Registration required” box and enter your Flowroute Tech Prefix in the “Login ID” field.

• Enter the password associated with your Tech Prefix in the “Password” field.

• Enter the same preferred Flowroute PoP in the “Registrar” field.

You can check the phone system registration status in the Flowroute Customer Portal “Interconnections” menu in the “Status” tab.

Codecs

Select G.729 and PCMU (G.711) for use with Flowroute.

Dialing patterns (To and From)

In the Caller ID Number field, enter the number you want to show as the number you’re calling from. This will appear in the From header.

Remember to prepend a 1 for 10-digit dialing for outbound domestic US and Canada calling. Strip the 011 in the dialing pattern for outbound international calls. For 3-digit dialing, Flowroute supports 711, 911, 933, and 988.

E911 routing

Use the following method in the Customer Portal if you need to set up a number with E911 geolocation info for emergency responders. Navigate to DIDs, check the relevant DID, select “Assign/Enter E911 Profile” in the dropdown action menu above the DID table, and then confirm the action. Assign an existing address or add a new address on the following screen and confirm the order.

International calling

International dialing also needs to be enabled in the Customer Portal. Navigate to “Preferences” and then select the “Fraud Control” tab. There is a toggle for “International Calling” plus other international calling restriction options.

Flowroute charges per minute for international calling, so funds will also need to be added to the account balance for international usage. This is done by navigating to the “Dashboard” panel of the Customer Portal and then entering an amount into the Balance box and submitting by clicking “Add Funds.” The account balance is also displayed in the bottom-left corner of the Customer Portal UI at all times and can be expanded by clicking on it to quickly add funds.

Below that is a redirect button to the “Balance Management” page which can also be manually navigated to via “Preferences” and then clicking the “Balance Management” tab. This page logs the payment card on file, the option to set up low balance notifications, and automatic payments.

Setting CNAM

CNAM is set by navigating to “DIDs” and then checking the relevant number to apply the “Set CNAM Storage Preset” action. This loads another page which allows you to assign an existing CNAM value or create a new value. Once you complete the order, allow up to 5 days for the CNAM change to fully propagate.