Once your Campaign and Brand submissions have been approved and become active, you may have additional questions. This article addresses active Brand and Campaign management, and how to discontinue messaging charges.
NOTE: Please see the 10DLC Messaging Submission FAQ for common questions and answers related to your Campaigns and Brands that have not yet been submitted for approval.
Do Campaigns need to be renewed? Can a Campaign expire?
Campaigns do not require any renewal and will remain active once approved. However, a Campaign must have at least one active DID assigned to it.
What will happen to my Campaign if all of the assigned DIDs are removed?
The Campaign will remain active, but not indefinitely. Flowroute recommends that you avoid a lapse exceeding 30 days to prevent any risk of a Campaign going stale.
Can information on active Brands and Campaigns be changed/updated?
The Legal Name and EIN cannot be changed on existing approved Brands. If the business undergoes any changes, such as a change of address, please submit a support request email to support@flowroute.com and our team will determine if the existing Brand can be updated or if a new submission must be done for the Brand with the Registrar.
If you need to add additional information to a Campaign, it can typically be accommodated. However, the use case for a campaign cannot be changed and requires the submission of a new Campaign request for approval by the Registrar.
Can I assign new DIDs to an active Campaign? Does the Campaign need to be reapproved?
You may assign new DIDs to the Campaign and it will remain active. The Campaign does not need to reapproved once active. You can add new numbers, remove certain numbers, or cancel an existing registration by submitting your request to Flowroute Support by sending an email to support@flowroute.com. We’ll handle it from there. Please including the following in your request:
Brand:
Campaign:
Add/Remove:
TNs:
How do I discontinue any messaging-related charges on a DID that I no longer use for messaging?
The DID needs to be removed from the Campaign and messaging needs to be disabled on the DID. This action can be completed via the Manage portal by navigating to “DIDs” and locating the DID under the “Manage” section. Check the relevant DID(s) and then apply the “Disable Messaging” action.
IMPORTANT: Disabling messaging on a DID number will permanently disassociate the Brand and Campaign in the Manage Portal. Attempting the “Enable Messaging” DID action will not automatically add the Campaign and Brand back to the DID. Please submit a support request email to support@flowroute.com for assistance if the Brand and Campaign need to be added back to the DID.
How do I discontinue any Campaign-related charges on an account that I no longer use for messaging?
If a customer removes all SMS-enabled numbers from an account, they can submit a support request email to support@flowroute.com to get the Campaign removed from the account and all associated billing.