Failover can be set to one of the following:
An external phone number (Failover will not work with another Flowroute DID)
A host IP with another PBX attached
SIP URI routes
A failover route occurs after a number of tries to the primary DID route. When the route informs Flowroute of interruption, or failure to reach the destination message, it re-routes the signal to the failover. The caller will not see any change in the call. They will be connected smoothly to the failover route.
The failover route is only active when the primary is out of operation, so you will not need to enable or deactivate its operation once it is set up.
A failover route is a quick way to be prepared in case of a power outage or network outage in a way that keeps your interaction with customers seamless.
CAUTION: URI routing is considered an advanced configuration and should only be attempted by customers who are familiar with URI configurations in their PBX. Our support team cannot provide any assistance with PBX configuration.
How to Set a Failover Route
NOTE: This article assumes you are already familiar with using a DID on your account. If you do not have a DID, refer to this article first: Purchasing a DID.
Start in the Manage Portal -> Interconnection -> Inbound Routes.
With a DID in your account, go to the Interconnection page.
Select the Inbound Routes menu option.
You will see the Add New Route box in gray. Configuration options are defined as:
Alias for Route allows you to create a custom name for you to recognize the inbound route.
Route Type defines the failover method. You may choose between Host, Phone Number, and URI options.
Route value depends on the Route Type failover method you choose.
Host - Routes directly to a host. Type in your host[:port]. If no port is specified, our servers will try to use DNS SRV records. Prepend with 'sips' to use TLS Encryption.
Phone Number - Forwards to a phone number on the public telephone network. Outbound rates apply.
URI - An advanced method which routes to a SIP URI. Type your URI in this fashion: protocol:user@domain[:port][;transport=
Select a method for the Inbound Route and enter the details.
Edge Strategy - To better serve your SIP information, we provide the PoPs to balance your traffic and keep your connection as fast as possible. For this section, choose your closest PoP to your location.
After you add the Inbound Route, navigate to the DIDs menu and view the Manage page.
Select the DIDs (via checkbox) to which you would like to add the Failover Route.
Use the Choose a DID Action drop down menu to select the Set Failover Route option. Click the Apply Action button.
A new screen will load. Use the drop down option to choose an Inbound Route for failover. Click Set Failover Route to confirm the action.
IMPORTANT: It is always recommended to test your failover routing before deploying it for real-world service to ensure your configuration functions as expected.