Flowroute MMS supports the following file types IMAGES JPEG GIF BMP VIDEO 3PG MP4 AVI AUDIO AMR MIDI WAV AC3 MP3 More information about MMS-related API can be found on the developer site: Flowroute Developer SMS/MMS

When you need to add a new credit card or update an existing one, the steps below should help you get those accomplished. You will first need to log in to the Flowroute Manage Portal . Then you can follow the steps below: Navigate to the Preferences Select the tab Balance Management If you are adding a new card you may see an address pre-populated in the fields under the card block. Note: this address is pulled from your account information and does not reflect the billing address on your card which can be different from the account address. Use the + Add New Card button to the right. Populate the form with your billing address and credit card number; you can find and verify your billing address on your credit card statement. Click the Save button; you should see the card was successfully added to your account. If you are …

Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday:  carriers cannot process port orders, although phone and ticket support remain available. 2025 Out-of-Office Holidays New Year’s Day – Wednesday, January 1 Good Friday - Friday, April 18 Memorial Day – Monday, May 26 Juneteenth - Thursday, June 19 Independence Day – Friday, July 4 Labor Day – Monday, September 1 Thanksgiving Day – Thursday, November 27 Day after Thanksgiving - Friday, November 28 Christmas Eve - Wednesday, December 24 Christmas Day – Thursday, December 25   Porting Holidays New Year’s Day - January 1, 2025 Martin Luther King Jr. Day - January 20, 2025 Presidents’ Day - February 17, 2025 Wellness Day - March 14, 2025 Good Friday - April 18, 2025 Memorial Day - May 26, 2025 Juneteenth - June 19, 2025 Independence Day - July 4, 2025 Labor Day - September 1, 2025 Indigenous Peoples’ Day - October 13, 2025 Election Day …

Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls. SIP signaling (call control) Allow UDP and TCP traffic over port 5060 from the following server IP addresses: NOTE: If your system has issues connecting over port 5060 , you can use 5160 as an alternate SIP port. Point of Presence (PoP) SIP Proxy IP Range UNITED STATES US-West-OR us-west-or.sip.flowroute.com 34.210.91.112/28 US-East-VA us-east-va.sip.flowroute.com 34.226.36.32/28 ASIA PACIFIC AP-East-HK ap-east-hk.sip.flowroute.com 16.163.86.112/30 AP-Southeast-SIN ap-southeast-sin.sip.flowroute.com 3.0.5.12/30 EMEA EU-West-LDN eu-west-ldn.sip.flowroute.com 3.8.37.20/30 EU-Central-FRA eu-central-fra.sip.flowroute …

Yes, it does! Flowroute offers the service for you to provide the destination with a Caller ID (CNAM) along with your phone number. You will need to establish a CNAM Storage ID to allow for the destination to request a CNAM dip. How does it work? You make a call. If the call destination has the capability to perform a CNAM dip, the destination’s provider will request a CNAM dip from a national database. This database has been given your CNAM storage information you instructed Flowroute to send. Then the database sends the destination provider your CNAM value. CNAM services can possibly extend to Canada, but you are responsible for providing the P-Asserted-Identity tag with your designated CNAM ID ( see example below ). If you are not able to provide the data with the SIP signal, then you would be unable to allow Canadian terminating providers to properly …

Destination Whitelist Destination Whitelist feature allows you to choose countries that you'll always be able to call, regardless of the outgoing rate. You can use a whitelist in addition to setting a maximum outbound rate. Calls to countries added to the whitelist can always be offered, regardless of any rate change or a lower maximum outbound rate is set. For example, if you've set a maximum outbound rate of US $0.0299 for outbound calls, but you know you will always need to call India, you can add India to a whitelist. By adding to the whitelist, any call to India will be allowed to go through; calls to any other country will be blocked, given if the outbound rate to that country is higher than the rate specified for the maximum outbound rate. Strict Destination Whitelist To further secure your account, you can create a strict destination …

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage Portal → Preferences → User Profile or click this link . Under Two-Factor Authentication (2FA) you are given the option to set up one type of 2FA. Confirm you are authorizing Flowroute to create a second layer of security for your account. NOTE: Flowroute Team can not restore access to your account if you lose the two-factor authentication information. Always securely store your backup codes. Yubikey Method Make sure you have your hardware Yubikey with you before you attempt to create a 2FA using the Yubikey method.  Enable 2FA. Insert a token in the field by touching your YubiKey.  Create and save backup tokens. Backup tokens are an extra level of …

The CDR (Call Detail Record) Export system is your key way to understand the calling activity your account generates over time. CDRs can display both successful and/or unsuccessful calls. It provides you with metrics for those calls such as time, date, source IP, country, costs, and many other data points. CDR Overview In this video, we’ll guide you through the Call Detail Records (CDR) View in the Flowroute Dashboard. Learn how to access and analyze your call data, including: Call dates and timestamps Call costs and charges Call results and statuses Caller and recipient details Filtering and exporting records for deeper insights Tracking your Call Detail Records helps you monitor usage, optimize costs, and ensure seamless communication. Watch now to make the most of your Flowroute account! There are two CDR types currently available in Manage Portal: CDR Export (up to 3 months of data) CDR Quick View …

Welcome to the New Flowroute Support Knowledge Base! We’re excited to introduce a major upgrade to our knowledge services with the launch of a highly sophisticated AI platform. This enhancement will revolutionize the way you interact with the Flowroute Support Knowledge Base, allowing you to ask actual questions and receive precise, AI-generated answers. Introducing: Helpful AI Our new search feature, called Helpful AI, is designed to provide you with the most extensive support and resources available. This is where you’ll find the most accurate, detailed, and useful information, curated by our AI for your specific needs. Experience a smarter, faster way to get answers with Flowroute’s new Knowledge Base platform!

When you need to give your end-users access to a specific sub-account they'd need to use multiuser credentials in order to access this sub-account. The multi-user feature must be enabled on the parent account. Below you'll find the steps to set it up: 1. Log in to your "parent" Flowroute account and opt in for the "Multi-user" feature. Once the Flowroute team has enabled it for you, the "Features" page on the Manage portal will look similar to the screenshot below: 2. Navigate to the "User Management" page under "Advanced" preferences. Here you will need to fill out the end-user information and grant them privileges. What permissions you grant is completely your decision. For example, if you only want them to be able to access billing on one account, please set "Role" to the "General User" and select the appropriate sub-account …

You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All you need to have is an access to the email address that was used to log into the Flowroute Manage Portal. 1. Navigate to the Flowroute Manage Portal login page. 2. Click the Forgot Password? link below the Login Now button. 3. Enter the email address that was used to log into your Flowroute Manage Portal into the form field and click Recover button. 4. The confirmation page will load. Now please check your email for further instructions. If you didn’t receive the password reset email, please verify that you entered the correct email address that is used to log into the Flowroute Manage Portal by following Steps 1 …

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). When Flowroute requests customer action on a port order, we detail why the port order was rejected and provide instructions on how to resolve the issue. An email notification will be sent out with the details of the rejection message; the message will also be displayed on the port order in the Flowroute Manage. After resolving the issue port orders should be resubmitted through Flowroute Manage; port orders that are not resubmitted are auto-canceled after 45 days and notification sent of the cancellation. The following article contains additional information about common port order rejections: Port Order Rejection Messages: Common post-submission rejections

Flowroute's Multiple API Key system allows you to create additional API Keys that can be used with your Flowroute account. These keys can be labeled and expired independently to allow customers to manage their API usage. The API key management features can be found in Preferences → API Control . Actions the multiple API key product performs: Create new keys. Expire keys. Delete keys. Edit key names, descriptions, and expiration dates. Create new keys Creating new keys is done on the API Control page. Expire keys Establishing the expiration date for the created key is done during the key creation process, and can be edited on the API Control page. Expiring a key removes the key from use, but does not remove the key from the account inventory. The expired key can be restored by editing the expiration date. (This is a preferred method to decommission an API key, preventing the …

Introduction In this webinar, we provide an overview of the number porting process on the Flowroute platform. We are joined by Jonathan Santana, Sales Manager, and Sylas Aldridge, Local Number Porting Manager. Key points in this webinar include: Basics of number porting Overview of the number porting process with Flowroute Necessary information required for initiating ports How to avoid port rejections Porting time frames Post port expectations Demo of the porting form and submission process If you're a new Flowroute partner, SIP customer, MSP, or just looking to improve your knowledge, this webinar is key for understanding the porting landscape. The main takeaways are summarized below for you to follow along with the video presentation.  Number Porting Basics The Telecommunications Act of 1996 enabled full local number portability. This allows you to keep your existing phone number and is ideal for businesses which have vested phone numbers in their …

Unfortunately, there are times when account access is lost via an email decommission or the loss of an employee or a partner leaves a firm. We need to take a firm stance on any account ownership disputes to keep Flowroute in good legal standing and protect our customers. Definition of an account owner An account owner, who owns the email account for which the email is registered on the account, is the only one who can act on the account. If anyone claiming to be an account owner is denied access, without the consent of the account's email holder. The account is considered unable to be acted upon by others either actually or fraudulently claiming to be the owner without verification. This is strictly in place to prevent business partners from interfering or taking over an ex-partner's account or taking any or all DIDs on the account …

Introduction Two hot topics of 2025 have been STIR/SHAKEN and KYC compliance in response to increasing regulatory requirements by the FCC. Mitch Kahl, Director of Sales, and Ben Macalindong, General Manager of E-Commerce, present on upcoming telecom compliance items and address partner questions and feedback surrounding these topics. IMPORTANT : Please note this is not legal advice. The goal of Flowroute is to support our partners and their business models through sharing our knowledge and experience as a provider with meeting industry regulatory requirements. Key Points: Risk of Failure - An explanation on why compliance matters and key changes coming to how Flowroute operates with its partners. KYC & STIR/SHAKEN - Learn the definitions and roles of these regulatory measures in the telecom industry. RMD Registration - An outline of the requirements with the FCC when registering your business. Safe or Not Safe? - Defining your ownership profile regarding how you maintain compliance …

Flowroute transmits the Caller ID Number based on the presence of one of the following header fields in order of preference. CNAM - is controlled separately in your Flowroute account for US numbers. To set CNAM, please see this article . Caller ID - Used for non-US numbers. If the Caller ID is used, the CNAM will be passed along with the SIP signaling. Even still, it is not guaranteed to be intact as the call traverses the public telephone network (PSTN). P-Asserted-Identity - This is a header you define through your PBX. If you have established it correctly you will see in your SIP signaling, the header with your CNAM in quotes and followed by your contact. Remote-Party-ID - The RFC defining this header was considered failed. The RFC recommends not using this field. However, knowing some PBXs only support it, we list it as an option. We would …

3CX now expects all providers to include the “rInstance” parameter in SIP messages. This directly impacts how Flowroute handles inbound calls and SIP registrations with 3CX. In order to comply with the new 3CX requirements, we are implementing important changes to how interconnection for 3CX is handled. After March 28, 2023, only one SIP registration from 3CX will be allowed per account if you use SIP digest registration as your inbound routing strategy. Otherwise, inbound calls will fail. What's New? When 3CX sends a REGISTER message, it also sends a “rInstance” parameter with a unique value in the “Contact” header. 3CX initially attempts to find a match against a SIP trunk. If a match exists, 3CX will then check if this “rInstance” value was used to register one of the configured SIP trunks. If found, 3CX matches it with that specific SIP trunk. This hard-coded function cannot be …

How an active email benefits both you and Flowroute: Flowroute is committed to providing top-notch customer support. We maintain open communication with all of our customers, treating everyone with the same respect, regardless of their activity or spending. This approach fosters a strong "customer-to-company" connection, ensuring that every interaction with Flowroute is straightforward, informative, or a deep dive into resolving any issues. One crucial way we keep our customers informed about updates, changes, or major overhauls is through an active email. We request this upon sign-up, as it serves as our primary contact point for important communications. If our emails bounce back, you miss out on essential information regarding our system communications. Please review and update your email on record to ensure it remains active and up-to-date.

telephone number to call the requester back if necessary. The RAY BAUM'S Act requires any outbound 911 to connect. The 911 dispatch will provide the dispatch with the stored E911 address assigned to that DID. Emergency responders must manually locate the caller if the dispatch is not supplied with an E911 address. A manual lookup will come with a $95 fee to perform this service on a per call basis. This new act ensures the caller's safety, decreases emergency response times, and offers precise information about the location of the call. How to get support For support assistance, please submit a ticket, or call +1 (855) 356 9768 and use option 8. Resources [External] FCC.gov - 911 Requirements for Multi-line Telephone Systems [External] ECFR - VoIP Services & E911 Service [External] 911.gov - Kari’s Law and Ray Baum’s Act