Hi, We are glad to inform you that we were able to negotiate and delay the blockage of all 10DLC messages sent to Verizon numbers from unregistered numbers until Thursday, Oct 27, 2022. There will be no further extensions. We urge customers to submit any eligible unregistered numbers for 10DLC registration here ASAP. If you have any questions/concerns, please don't hesitate to contact our support team using this form or send us an email . Sincerely, The Flowroute Team

Failover can be set to one of the following: An external phone number ( Failover will not work with another Flowroute DID ) A host IP with another PBX attached SIP URI routes A failover route occurs after a number of tries to the primary DID route. When the route informs Flowroute of interruption, or failure to reach the destination message, it re-routes the signal to the failover. The caller will not see any change in the call, they will be connected smoothly to the failover route. The failover route is only active when the primary is out of operation, so you will not need to enable or deactivate its operation once it is set up. A failover route is a quick way to be prepared in case of a power outage or network outage in a way that keeps your interaction with customers seamless. URI routing is considered an …

Flowroute is pleased to provide our customers with a safety-first approach to our existing E911 emergency services offering. This means that even without an E911 profile assigned to a DID, you can still receive emergency support by dialing 911. Any number assigned to an existing E911 address will be treated the same way as those without an E911 address on record. Additionally, 911 calls from accounts with an E911 address assigned to a DID will be connected at no cost . Unassigned E911 profile charges IMPORTANT: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account DID that has the assigned E911 profile. We highly recommend dialing 933 for testing purposes. How to test a call to Emergency Services 933 is used to …

Statuspage is a communication tool where we publish and send incident notifications to affected users. Why are we using Statuspage? Today you expect a certain level of transparency. When things go wrong, we need an easy way to communicate about those incidents. Using Statuspage as the single source of truth for all incident communication will allow us to focus more on fixing the problem, and less on managing communication in a variety of channels. Everything we publish in Statuspage can be shared across multiple channels including Email, SMS, Webhook URL, and more. Here’s what Statuspage helps us with: Proactively communicating with our users when things go wrong or in event of planned maintenance Reducing support volume during incidents and downtime Getting our internal teams on the same page during incidents Being transparent with our customers by showing our uptime percentage Scaling our incident communication process Providing customization flexibility …

Flowroute allows you to set up a low balance notification that sends you an email when your account balance reaches a certain amount. You can then add funds to your account. If you have auto-replenishment enabled, your account is automatically credited with an amount that you set. Auto-replenishment requires that you have a credit card on file. Log in to Flowroute Manage . Click Preferences , and then click Balance Management. Go to the Low Balance Notifications section. NOTE: By default, low balance notification is disabled. Once the low balance notification is set, the “disabled” status changes to “enabled”. In the Low balance threshold field, enter the dollar amount. When your balance reaches this amount, it triggers an email notification to your billing email address that your account has reached that threshold. Click Set Low Balance Threshold . BEST PRACTICE: Set the low balance threshold below your auto-replenishment threshold …

The Sub-Account product provides you with more control over your portfolio of accounts, easily and quickly. The Multi-User product allows you to include more collaborative access to your accounts. Sub-Account and Multi-User Opt-In During this initial release period, customers will be able to request access to the Sub-Accounts and Multi-User features by heading to the Features page under Preferences when you have logged into your account. Once you request access to the Sub-Account and/or Multi-User features, your account will be reviewed during this initial release period - a process that may take up to a week depending on volume. You will be able to see the status of your request on your account in the Features Page under Preferences. Once your access has been approved, you will see the new Sub-Account and/or Multi-User features available on your …

Setting up auto-replenishment is quick and easy! Auto-replenishment allows you to automatically top up your account when your balance reaches a certain level. This saves you time from having to log in each time your balance is low. Log in to your Flowroute account . Click Preferences on the left panel, and then select the Balance Management tab. Go to the Auto-Replenishment Payments section at the bottom of the page. Important rules on the page are noted in the yellow box: IMPORTANT : You acknowledge and understand that this is an auto-replenishment feature. By enabling this feature you hereby authorize charges to your payment source to replenish your Flowroute account balance. This feature may increase your financial exposure to fraud in the event that your system is compromised and fraudulent calls are sent through your Flowroute account. To limit your exposure to potential fraud, please refer to …

ccount. How do I cancel my Flowroute account? I have additional questions regarding the port out process Feel free to contact us at porting@flowroute.com with any specific questions or concerns you may have regarding the port-out process.

To help you better understand the Nevada PoP Retirement and what to expect Your PBX connects to Flowroute's network using IP addresses Or SRV (Service Record ie. www.flowroute.com). The Interconnection page is available to identify currently registered and to adjust routes for preferred inbound PoPs. The Nevada PoP (sip.flowroute.com / 216.115.69.144) will be decommissioned June, 11 2020 at 12pm PST. The interconnection page will provide you with the information needed to check if you're still using the retiring connection. Please follow the step-by-step guide below in order to complete the migration process: 1. Please visit this page Reviewing your Connected PoPs to check your current registrations and find out if your phone system is impacted. 2. Chan_sip based systems don't properly resolve our PoPs' SRV records, which contain 16 IP addresses in each IP block. You need …

Reliable documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. Flowroute often has to request customer assistance to provide proper documentation during the process if the document is not correct at the onset. Porting multiple numbers If you are porting multiple telephone numbers, they must all be listed on the documentation under one account; if the telephone numbers are on multiple accounts, then separate port orders must be created for each account. Failure to do this results in needless rejections and delays. The cornerstone of proof of active service is a legible Copy of Bill (CoB). A CoB is usually an invoice from the current service provider showing: a dated statement within the past 30 calendar days all porting telephone numbers the provider/carrier logo or name A bill copy is …

Flowroute calculates outbound call charges based on the longest matching prefix against our full rate list. To download your current outbound rates in respect of any discounts you may have, please log in to the Manage portal and go to Billing → Outbound rates. Example: A call to +44 20 7493 8000 would match the longest prefix in our rate list of 442 and be billed correspondingly at $0.009/min. Comparatively, a call to +44 33 0123 4050 would match the longest prefix in our rate list of 44330 and be billed at $0.066/min. It is important to note that when Flowroute adds or deletes a prefix, a change in the rate for calls can occur, although technically, a specific prefix's rate did not change. In the example above, if Flowroute were to update the rate list with a new prefix of 44330 at a rate …

Primary Email Address This is the primary contact email address that will be used for account logins and official account notifications. IMPORTANT: change of a primary email address requires confirmation via Email. Log into your Flowroute Manage Portal . Click Preferences on the left side panel. The landing page will be Account Information. Scroll down to the Account e-mail address section. Update the email on file with the new email address. Use the Save button located right under this section to apply changes. You’ll need to confirm this change by clicking the link in the notification sent to the new email address. Once updated, the new email address appears next to the “Current email:” text. Portability Email Address This email address is specifically used for receiving updates about Port Orders. Log into your Flowroute Manage Portal . Click Preferences on the left side panel. The landing page will be …

Log in to your Flowroute account . Click DIDs from the main menu on the left panel. Manage your DIDs under the Manage tab is displayed by default. On top of all the DID actions that you can perform, you can also download your DIDs in CSV format by clicking Download your DIDs (.csv) on the top right. The default number of records shown is "25". You can change this selection to "50" or "All." If your entries are paginated, you should be able to click "Next" to proceed to the next page or "Previous" to go back.  On top of the table is a search option that allows you to search for DID records that match your string pattern. To perform any of the available DID actions such as setting routes and aliases, select the desired DID(s), then select DID Action , and then click Apply Action button.

Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday:  carriers cannot process port orders, although phone and ticket support remain available. 2024 Out-of-Office Holidays New Year’s Day – Monday, January 1st Memorial Day – Monday, May 27th Independence Day – Thursday, July 4th Labor Day – Monday, September 2nd Thanksgiving Day – Thursday, November 28th Christmas Day – Wednesday, December 25th   Porting Holidays New Year’s Day - January 1, 2024 Martin Luther King Jr. Day - January 15, 2024 Presidents’ Day - February 19, 2024 Good Friday - March 29, 2024 Memorial Day - May 27, 2024 Juneteenth - June 19, 2024 Independence Day - July 4, 2024 Labor Day - September 2, 2024 Indigenous Peoples’ Day - October 14, 2024 Election Day - November 5, 2024 Veterans Day (observed) - November 11, 2024 Thanksgiving Day - November 28, 2024 Day after Thanksgiving - November 29, 2024 Christmas Eve - December 24 …

An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set as many addresses as you need, each identified by a reference label you set for the address. The public-safety access point (PSAP) can then use this information in the event of an emergency to help locate you if you are unable to respond. Any 911 calls through an account that has an E911 address on record assigned to a DID will be connected at no cost and will remain that way. IMPORTANT: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account …

Email communication about Amsterdam Edge Proxy Decommission. Date of sending: April 14, 2022. From: Flowroute Team, Subject: ACTION REQUIRED: Amsterdam Edge Proxy Decommission - June 21, 2022 Hello, In order to continue providing you with quality and reliability to our 100% cloud-based service, we are updating the current Edge Proxies. This means we are moving data centers to suit the new system requirements. To complete the move, Flowroute is ending service to the EU-West-AMS Edge Proxy (EP/PoP). WHEN? June 21, 2022 (Exact time will be announced next month) IMPACT: This change will affect any PBX which connects to EU-West-AMS Edge Proxy. Affected Edge Proxy Information: SRV: eu-west-ams.sip.flowroute.com CIDR: 147.75.81.150/31 (Alternative) EU-Central-FRA Edge Proxy Information: SRV: eu-central-fra.sip.flowroute.com CIDR: 3.71.103.56/30 NOTE: In-flight calls will be …

Before you begin: You need to have a credit card on file. You can find the steps to add a credit card in this article here . Log into Flowroute Manage Portal . By default, your Account Profile page displays. Your available funds appear in the Balance section. In the Balance section, enter the amount you would like to deposit in the Add Credit field. Click the “Add Credit” button to authorize the payment. NOTE: When you first activate your account, you must deposit at least a US $40. Thereafter, each time you add funds to your account, a US $20 minimum is required. Alternatively, you can add credit by expanding the balance menu located at the bottom left corner on every page. Click the “Add ” button to authorize the payment when prompted. You're all set! Additionally, you can set up low balance notifications to let you know when your …

-in keyword within a sentence an opt-in is not triggered. Examples of valid opt-ins “UNSTOP” "Unstop” “unstop” “UNStop” Examples of invalid opt-ins “Hey can you enable me again?” “Unstop me!” The message returned to a consumer is generic and informs the consumer they can start two-way texting with the message sender’s phone number again. Opt-in confirmation message NETWORK MSG: You have replied "unstop" and will begin receiving messages again from this number. Expectation upon receipt of opt-out/opt-in A message sender must act upon every opt-out event sent to them from the carrier. The opted-out consumer phone number must be removed from all distribution lists and be logged as “opted out” from SMS communications. This ensures that future messages are not attempted and consumer consent is honored. Sending to a consumer that has opted out If a message sender …

Before you begin You will need to have an account with Flowroute . There are setup fees associated with purchasing a DID, oftentimes very minimal. You will need to have available credit in your account to cover any setup fees. To add credit to your account, see the steps in this article . To purchase one or more DIDs Log in to your account at Flowroute Manage Portal . Click DIDS , and then go to the Purchase tab. To make a search easier, use Filters on the left side. Additionally, you can sort results using different criteria. Once you set up desired filters click Apply Filter to see updated search results. To purchase a number simply click the Purchase button next to the DID number Next thing, you'll see a pop-up message asking you to provision messaging services on a selected DID number - select Yes if you're going to …

Best Practices for Message Content Flowroute recommends the following best practices when generating content and choosing source phone numbers. High-quality, well-formatted content is more likely to be opened and read by a consumer and less likely to be mistaken as spam by Consumers, Operators, and Carriers. You can now download our complete Messaging Service Policies at the bottom of this page or by clicking this link . Recommendations for Content Creation These best practices make messages more valuable to consumers and less likely to trigger real-time content analysis from flagging messages incorrectly as spam. Use one recognizable number Each campaign should use one primary phone number. Using a single number for both text and voice calls is recommended. Use one recognizable domain name Each campaign should be associated with a single web domain. A full domain is required; a URL shortener cannot be used to deliver custom …