As attacks become more sophisticated over time, it's crucial to ensure your Asterisk system is as secure as possible. To make brute-force attacks on your system more difficult by not revealing valid extensions on your system, add the following line to the appropriate *.conf file—for example, sip.conf or sip_general_custom.conf : alwaysauthreject=yes To bind your Asterisk phone system to communicate on a non-standard port, add the following line to the appropriate conf file—for example, sip.conf or sip_general_custom.conf . By implementing this, your system will no longer communicate on port 5060 , and will instead use the value specified by #### , where #### is your SIP communication port: bindport=#### If you are using Outbound Allowed IPS and not using SIP credentials in the PBX, remove the username and password from your Flowroute peer details. Install and configure Fail2ban so that IPs attempting …

Flowroute is pleased to provide our customers with a safety-first approach to our existing E911 emergency services offering. This means that even without an E911 profile assigned to a DID, you can still receive emergency support by dialing 911. Any number assigned to an existing E911 address will be treated the same way as those without an E911 address on record. Additionally, 911 calls from accounts with an E911 address assigned to a DID will be connected at no cost . Unassigned E911 profile charges IMPORTANT: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account DID that has the assigned E911 profile. We highly recommend dialing 933 for testing purposes. How to test a call to Emergency Services 933 is used to …

If your phone system has a Static IP address, we recommend using IP-based authentication for your outbound call authorization. Static IP address vs Dynamic IP address If your phone system uses a dynamic IP address, you'll need to use SIP Credential Authentication to authorize your outbound calls. This is the default authentication method supported by most PBX/switch builds. Before you begin You need to have the following information ready before setting up IP-based authentication: Your Flowroute Tech Prefix found on your Account Profile page A list of IP addresses prepared to set up IP-based authentication Setting IP-based authentication On your PBX phone server, configure your Flowroute Outbound Route to use the following outbound dialing format: XXXXXXXX*1NPANXXXXXX@[preferred_PoP] where: XXXXXXXX is your account Tech Prefix. For example, 12345678 followed by an asterisk (*), and 1NPANXXXXXX is the number to dial. The chosen number …

This guide explains how to register a SIP connection to a Grandstream UCM 6100+ (firmware 1.0.18+) with Flowroute, set up DIDs for E911 routing, set up international calling on a Flowroute account, and submit CNAM updates. Registration Go to our Customer Portal and select the “ Interconnections ” menu on the left and then select the “ Registration ” tab to get the “ Username/Tech Prefix ” number and password. These are referred to as the “ SIP Credentials ” in our Portal. You will enter these into the Grandstream. Access the Grandstream UCM user interface and click on VoIP Trunks, then click “ Add SIP Trunk ”.    This will bring you to the display pictured below. Name the SIP Trunk whatever you like in the “ Provider Name ” field. Enter your preferred Flowroute PoP as the “ Host Name ” and use Port 5060. You can view our POPs by navigating to Interconnections and then Registration in the …

Statuspage is a communication tool where we publish and send incident notifications to affected users. Why are we using Statuspage? Today you expect a certain level of transparency. When things go wrong, we need an easy way to communicate about those incidents. Using Statuspage as the single source of truth for all incident communication will allow us to focus more on fixing the problem, and less on managing communication in a variety of channels. Everything we publish in Statuspage can be shared across multiple channels including Email, SMS, Webhook URL, and more. Here’s what Statuspage helps us with: Proactively communicating with our users when things go wrong or in event of planned maintenance Reducing support volume during incidents and downtime Getting our internal teams on the same page during incidents Being transparent with our customers by showing our uptime percentage Scaling our incident communication process Providing customization flexibility …

This guide covers how to set up Flowroute messaging service with the third-party Textable app for use on desktop or mobile devices. IMPORTANT: You should already have an SMS-enabled number with a valid 10DLC and Campaign plus an active SMS billing plan prior to beginning this guide. Log in to your Flowroute account and navigate to the “DIDs” menu to view your SMS-enabled numbers under the “Manage” tab. Your numbers should read as Registered in the “Messaging Status” column. Once you have verified this, you are ready to begin setting up Textable. Keep this tab open. You will return to the Flowroute Customer Portal in latter steps for final configuration with the SMS API credentials. The DID shows “Registered” with the “10DLC Brand ID” and “10DLC Campaign ID” fields populated (redacted). Open another tab and navigate to the Textable website and then create an account. NOTE …

Flowroute allows you to set up a low balance notification that sends you an email when your account balance reaches a certain amount. You can then add funds to your account. If you have auto-replenishment enabled, your account is automatically credited with an amount that you set. Auto-replenishment requires that you have a credit card on file. Log in to Flowroute Manage . Click Preferences , and then click Balance Management. Go to the Low Balance Notifications section. NOTE: By default, low balance notification is disabled. Once the low balance notification is set, the “disabled” status changes to “enabled”. In the Low balance threshold field, enter the dollar amount. When your balance reaches this amount, it triggers an email notification to your billing email address that your account has reached that threshold. Click Set Low Balance Threshold . BEST PRACTICE: Set the low balance threshold below your auto-replenishment threshold …

The Sub-Account product provides you with more control over your portfolio of accounts, easily and quickly. The Multi-User product allows you to include more collaborative access to your accounts. Sub-Account and Multi-User Opt-In During this initial release period, customers will be able to request access to the Sub-Accounts and Multi-User features by heading to the Features page under Preferences when you have logged into your account. Once you request access to the Sub-Account and/or Multi-User features, your account will be reviewed during this initial release period - a process that may take up to a week depending on volume. You will be able to see the status of your request on your account in the Features Page under Preferences. Once your access has been approved, you will see the new Sub-Account and/or Multi-User features available on your …

Setting up auto-replenishment is quick and easy! Auto-replenishment allows you to automatically top up your account when your balance reaches a certain level. This saves you time from having to log in each time your balance is low. Log in to your Flowroute account . Click Preferences on the left panel, and then select the Balance Management tab. Go to the Auto-Replenishment Payments section at the bottom of the page. Important rules on the page are noted in the yellow box: IMPORTANT : You acknowledge and understand that this is an auto-replenishment feature. By enabling this feature you hereby authorize charges to your payment source to replenish your Flowroute account balance. This feature may increase your financial exposure to fraud in the event that your system is compromised and fraudulent calls are sent through your Flowroute account. To limit your exposure to potential fraud, please refer to …

ccount. How do I cancel my Flowroute account? I have additional questions regarding the port out process Feel free to contact us at porting@flowroute.com with any specific questions or concerns you may have regarding the port-out process.

Reliable documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. Flowroute often has to request customer assistance to provide proper documentation during the process if the document is not correct at the onset. Porting multiple numbers If you are porting multiple telephone numbers, they must all be listed on the documentation under one account; if the telephone numbers are on multiple accounts, then separate port orders must be created for each account. Failure to do this results in needless rejections and delays. The cornerstone of proof of active service is a legible Copy of Bill (CoB). A CoB is usually an invoice from the current service provider showing: a dated statement within the past 30 calendar days all porting telephone numbers the provider/carrier logo or name A bill copy is …

Flowroute calculates outbound call charges based on the longest matching prefix against our full rate list. To download your current outbound rates in respect of any discounts you may have, please log in to the Manage portal and go to Billing → Outbound rates. Example: A call to +44 20 7493 8000 would match the longest prefix in our rate list of 442 and be billed correspondingly at $0.009/min. Comparatively, a call to +44 33 0123 4050 would match the longest prefix in our rate list of 44330 and be billed at $0.066/min. It is important to note that when Flowroute adds or deletes a prefix, a change in the rate for calls can occur, although technically, a specific prefix's rate did not change. In the example above, if Flowroute were to update the rate list with a new prefix of 44330 at a rate …

Primary Email Address This is the primary contact email address that will be used for account logins and official account notifications. IMPORTANT: change of a primary email address requires confirmation via Email. Log into your Flowroute Manage Portal . Click Preferences on the left side panel. The landing page will be Account Information. Scroll down to the Account e-mail address section. Update the email on file with the new email address. Use the Save button located right under this section to apply changes. You’ll need to confirm this change by clicking the link in the notification sent to the new email address. Once updated, the new email address appears next to the “Current email:” text. Portability Email Address This email address is specifically used for receiving updates about Port Orders. Log into your Flowroute Manage Portal . Click Preferences on the left side panel. The landing page will be …

Log in to your Flowroute account . Click DIDs from the main menu on the left panel. Manage your DIDs under the Manage tab is displayed by default. On top of all the DID actions that you can perform, you can also download your DIDs in CSV format by clicking Download your DIDs (.csv) on the top right. The default number of records shown is "25". You can change this selection to "50" or "All." If your entries are paginated, you should be able to click "Next" to proceed to the next page or "Previous" to go back.  On top of the table is a search option that allows you to search for DID records that match your string pattern. To perform any of the available DID actions such as setting routes and aliases, select the desired DID(s), then select DID Action , and then click Apply Action button.

An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set as many addresses as you need, each identified by a reference label you set for the address. The public-safety access point (PSAP) can then use this information in the event of an emergency to help locate you if you are unable to respond. Any 911 calls through an account that has an E911 address on record assigned to a DID will be connected at no cost and will remain that way. IMPORTANT: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account …

IP Tables script A fairly simple IP Tables script for allowing Flowroute, SSH, and HTTPS access to your system can be implemented as follows: To allow SIP Signaling from Flowroute's Primary and Secondary proxies are as follows: iptables -A INPUT -s sip-la1.flowroute.com -p UDP --dport 5060 -j ACCEPT iptables -A INPUT -s sip-lv1.flowroute.com -p UDP --dport 5060 -j ACCEPT To allow RTP Media (audio) into your system (verify the RTP range your system needs as this may vary): iptables -A INPUT -p UDP --dport 10000:20000 -j ACCEPT To allow SSH Access into your system (allow this only if you need it) , where xxx.xxx.xxx.xxx is a trusted source IP or hostname you would be connecting from. iptables -A INPUT -s xxx.xxx.xxx.xxx -p TCP --dport 22 -j ACCEPT To allow HTTPS access to your system (allow this …

This guide covers all the essentials to get up and running with Flowroute including the following topics: Account Establishment, Initial Setup, Customer Dashboard Overview, How to Get a Phone Number, Billing Overview, Fraud Prevention, How to Manage your Account Balance, Review the Flowroute Pricing Schedule, Interconnections and SIP Setup, Set Up Your Phone System, Set Up the Messaging API, How to Get Help, and Subscribe to the Flowroute Status Page Account Establishment Create an account . Refer to this article if you experience any issues during the sign-up process. Once created, log in to Manage Portal to access your account. What to do if you see " Additional Information Needed " after signing up? Please follow Manual Review Process to complete this step. Next, you'll need to verify your service address . Lastly, you add funds to your account using one or more supported payment methods . Initial Setup Update your contact …

Before you begin: You need to have a credit card on file. You can find the steps to add a credit card in this article here . Log into Flowroute Manage Portal . By default, your Account Profile page displays. Your available funds appear in the Balance section. In the Balance section, enter the amount you would like to deposit in the Add Credit field. Click the “Add Credit” button to authorize the payment. NOTE: When you first activate your account, you must deposit at least a US $40. Thereafter, each time you add funds to your account, a US $20 minimum is required. Alternatively, you can add credit by expanding the balance menu located at the bottom left corner on every page. Click the “Add ” button to authorize the payment when prompted. You're all set! Additionally, you can set up low balance notifications to let you know when your …

-in keyword within a sentence an opt-in is not triggered. Examples of valid opt-ins “UNSTOP” "Unstop” “unstop” “UNStop” Examples of invalid opt-ins “Hey can you enable me again?” “Unstop me!” The message returned to a consumer is generic and informs the consumer they can start two-way texting with the message sender’s phone number again. Opt-in confirmation message NETWORK MSG: You have replied "unstop" and will begin receiving messages again from this number. Expectation upon receipt of opt-out/opt-in A message sender must act upon every opt-out event sent to them from the carrier. The opted-out consumer phone number must be removed from all distribution lists and be logged as “opted out” from SMS communications. This ensures that future messages are not attempted and consumer consent is honored. Sending to a consumer that has opted out If a message sender …

Flowroute supports three-digit dial plans as regulated by the FCC and are offered for use in our services.  711 Text Telephone (TTY) services are also supported by Flowroute. These services are provided for the deaf and hard of hearing population which requires and relies on having additional assistance in voice services. TTY makes it possible for the deaf and hard of hearing to successfully make phone calls to users of regular phone systems. 911 The E911 emergency services are provided as regulated to customers who have designated the outbound number with an E911 profile. To make use of this service, you must have an existing E911 address set up in the Flowroute DID page in the Manage Portal . Once the E911 service has been set up, this dial plan will allow for the correct emergency services to be contacted in an event to which they need to respond …