All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

This article explains how to set up a maximum outbound rate rule for international calls. It guides you on how to find the outbound rate for the country you want to call. By setting a maximum outbound rate, you can …

When you need to add a new credit card or update an existing one, the steps below should help you get those accomplished. You will first need to log in to the Flowroute Manage Portal . Then you can follow the …

Interconnect Bypass What is it? A carrier-specific attack Interconnect Bypass (aka toll bypass fraud, interconnect fraud, GSM Gateway fraud, or SIM Boxing) is the unauthorized insertion of traffic onto another carrier’s network. In this scenario, fraudsters make international …

Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday:  carriers cannot process port orders, although phone and ticket support remain available. 2025 Out-of-Office Holidays New …

Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls. SIP signaling (call control) Allow UDP and TCP traffic over port 5060 from the following server IP addresses …

To combat the growing amount of fraud in the VoIP industry, Flowroute offers several fraud prevention platform features. IMPORTANT : These tools are provided as a courtesy by Flowroute and do not guarantee to prevent fraud. You are still liable for …

All new Flowroute customers will be interacting with the Messaging v2.1 by default. For existing customers who are using the Messaging API v2, opting into v2.1 is fairly straightforward. If you're wondering or hesitating, here are some …

Caller ID name is one of the few significant technical differences between international/Canadian and US phone networks. In the United States , just the Caller ID number is passed between carriers. When the service provider of the calling destination receives …

What is HyperNetwork? HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the …

Flowroute MMS supports the following file types: IMAGES JPEG GIF BMP PNG VIDEO 3PG MP4 AVI MPG AUDIO AMR MIDI WAV AC3 MP3 More information about MMS-related API can be found on the developer site: Flowroute Developer SMS/MMS

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage …

The CDR (Call Detail Record) Export system is your key way to understand the calling activity your account generates over time. CDRs can display both successful and/or unsuccessful calls. It provides you with metrics for those calls such as …

NOTE : This is a copy of the same Flowroute Sign-up Disclosure that a new account holder must agree to when signing up for an account at Flowroute. Safe this for your reference. 1. You are over the age of …

Welcome to the New Flowroute Support Knowledge Base! We’re excited to introduce a major upgrade to our knowledge services with the launch of a highly sophisticated AI platform. This enhancement will revolutionize the way you interact with the Flowroute …

When you need to give your end-users access to a specific sub-account they'd need to use multiuser credentials in order to access this sub-account. The multi-user feature must be enabled on the parent account. Below …

You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All …

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). When Flowroute requests customer action on a …

Introduction In this webinar, we provide an overview of the number porting process on the Flowroute platform. We are joined by Jonathan Santana, Sales Manager, and Sylas Aldridge, Local Number Porting Manager. Key points in this webinar include: Basics of …

Unfortunately, there are times when account access is lost via an email decommission or the loss of an employee or a partner leaves a firm. We need to take a firm stance on any account ownership disputes to keep Flowroute …