All resellers and customers of our voice solutions must comply with the Know Your Customer (KYC) guidelines. As highlighted in this February 2025 FCC Order , failing to prevent illegal calls and KYC violations can result in significant consequences. BCM One …

This article explains how to set up a maximum outbound rate rule for international calls. It guides you on how to find the outbound rate for the country you want to call. By setting a maximum outbound rate, you can …

Introduction to 10DLC The new industry standard for A2P Long Code Messaging is 10DLC. What is 10DLC? 10DLC stands for a 10 Digit Long Code. It is the standard for A2P messaging in the US and applies to all messaging …

When you need to add a new credit card or update an existing one, the steps below should help you get those accomplished. You will first need to log in to the Flowroute Manage Portal . Then you can follow the …

Interconnect Bypass What is it? A carrier-specific attack Interconnect Bypass (aka toll bypass fraud, interconnect fraud, GSM Gateway fraud, or SIM Boxing) is the unauthorized insertion of traffic onto another carrier’s network. In this scenario, fraudsters make international …

Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday:  carriers cannot process port orders, although phone and ticket support remain available. 2025 Out-of-Office Holidays New …

External Vetting Overview External vetting is a process where a brand is validated through TCR's (The Campaign Registry) third-party partners to gain access to special use cases, improve quality of service, or pass verification. External vetting can either …

Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls. SIP signaling (call control) Allow UDP and TCP traffic over port 5060 from the following server IP addresses …

This document outlines the 10DLC registration fees and non-compliance fines imposed by TCR and the carriers. As we are notified of the coming changes by TCR and our upstream message service providers, this guide will be updated appropriately. All …

To combat the growing amount of fraud in the VoIP industry, Flowroute offers several fraud prevention platform features. IMPORTANT : These tools are provided as a courtesy by Flowroute and do not guarantee to prevent fraud. You are still liable for …

Caller ID name is one of the few significant technical differences between international/Canadian and US phone networks. In the United States , just the Caller ID number is passed between carriers. When the service provider of the calling destination receives …

Best Practices for Sending Messages Consumers should always be given the choice to receive or block text messages from a specific message sender. This principle underpins the requirements for the opt-in and opt-out mechanisms. In addition, the Federal …

What is HyperNetwork? HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the …

2FA is now mandated to secure your Manage account and prevent fraud Two-factor authentication methods offered by Flowroute Email (least secure) Yubikey (requires Yubikey device ) TOTP (Time-based One-Time Password) Two-Factor Authentication Guide Navigate to the Manage …

The CDR (Call Detail Record) Export system is your key way to understand the calling activity your account generates over time. CDRs can display both successful and/or unsuccessful calls. It provides you with metrics for those calls such as …

NOTE : This is a copy of the same Flowroute Sign-up Disclosure that a new account holder must agree to when signing up for an account at Flowroute. Safe this for your reference. 1. You are over the age of …

Welcome to the New Flowroute Support Knowledge Base! We’re excited to introduce a major upgrade to our knowledge services with the launch of a highly sophisticated AI platform. This enhancement will revolutionize the way you interact with the Flowroute …

When you need to give your end-users access to a specific sub-account they'd need to use multiuser credentials in order to access this sub-account. The multi-user feature must be enabled on the parent account. Below …

Flowroute MMS supports the following file types: IMAGES JPEG GIF BMP PNG VIDEO 3PG MP4 AVI MPG AUDIO AMR MIDI WAV AC3 MP3 More information about MMS-related API can be found on the developer site: Flowroute Developer SMS/MMS

You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All …