… Watch now to make the most of your Flowroute account! There are two CDR types currently available in Manage Portal: CDR Export (up to 3 months of data) CDR Quick View (last 24 hours) CDR Export This CDR data can …

… backup of anything before you make changes, or alter settings. Custom Tag The custom tag field on Call Detail Records (CDRs) is populated from the optional X-Tag SIP header field, which you can specify on each outbound call. The …

… Alias”. Now when you want a CDR for that customer, the alias you entered will appear as a drop-down in the “Custom Tag” field on the CDR generation page, making it simple to see that particular DID number usage.

Location CNAM Statistics is available in the form of daily lookup summaries in the Manage Portal under "CDRS & STATS" → "CNAM Stats". Access CNAM Stats In order to access your CNAM Stats, log in to the Manage Portal and go to …

… customer is aware of the call. Impact: Customer will be charged connected minutes unknowingly. How to Start Prevention? Review the CDRs on the account Look for a high frequency of short calls in an unusual period of time PBX will …

… activity on your account. In order to access your Messaging Stats, log in to the Manage Portal and go to "CDRS & STATS" → "Messaging Stats" and select the Year and the Month you would like to see stats for: You can …

… peers. contain FROM and TO numbers, the TIMESTAMP along with TIMEZONE, CALL-ID (you can find "sip_callid" value in CDR Report ), the detailed DESCRIPTION of the issue (one-way-audio/dead-air/fast-busy/etc., error-code/message), and …

… and download your statements in Flowroute Manage Portal. Why is it that my CDRs and statements do not always match? CDR records can't accurately reconcile monthly bills, because they lack tax information. Additionally, exported CDR reports won't match …

… This is a type of fraud that does not impact the customer. It has carrier implications that may be passed to the customer. Prevention starts with good PBX security hygiene (passwords, CDR reviews, periodic checkups on activity on the account).        

… or “E911” sections. You will still be able to monitor recent usage from the Dashboard and view costs in the CDR (Call Detail Records) and Messaging Stats. How to View Enhanced Billing Statements in the Manage Portal The first enhanced …

… period of time on the new page: CDR Report Per-minute call charges can be viewed and exported on the " CDR Exports " page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view and export CDRs …

… Where available, can provide additional calling party info. Custom Tags Allow logging up to 32 character strings in your call CDRs via an X-Tag header in either initial INVITE or answering 200 OK. Codecs Supported (SDP media attribute) G …

… your Flowroute billing dashboard with ease! Additional billing topics explained: Check your account usage: How does Flowroute Billing work? Generate CDR (Call Detail Record) Report in Manage Portal. Generate MDR (Message Detail Record) Report using API. Review Messaging Stats in …

… external peers. contain FROM and TO numbers, TIMESTAMP along with TIMEZONE , CALL-ID (you can find "sip_callid" value in CDR Report ), the detailed DESCRIPTION of the issue (one-way-audio/dead-air/fast-busy/etc., error-code/message), and …

… All Resources on Account   3. General User This user type has access to view an account's Billing information and CDR Reports. The user is able to update configurations under the Interconnection settings, and Manage DID actions.  The restrictions of …