IMPORTANT : Details in this document are for reference only and are unsupported by the Flowroute support staff. Please use as purely reference material; we make no guarantees that this information is correct, or will not harm your system. Please be careful and always keep a backup of anything before you make changes, or alter settings. Custom Tag The custom tag field on Call Detail Records (CDRs) is populated from the optional X-Tag SIP header field, which you can specify on each outbound call. The maximum length you may use for this field is 32 characters; anything longer will be truncated. You can populate the contents of the custom tag dynamically using variables if you're a savvy user for your respective system. This allows you to tag CDRs with your internal customer IDs, calling campaigns, etc. This article describes creating custom tags for Asterisk , and FreeSWITCH . Asterisk Add …

… CDR types currently available in Manage Portal: CDR Export (up to 3 months of data) CDR Quick View (last 24 hours) CDR Export This CDR data can be requested in 3-month segments (92 days). We continue to store and keep 100% of any detailed call data you have accrued while using Flowroute services. If you needed a year of data - you would need 4 exports for those 3-month segments. You can access the CDR Export tool in the Manage Portal . There is a filter with the required criteria and some optional filters to further refine the requested export. NOTE: All CDR Export results are returned in UTC. START CALL WINDOW START/END - The Call Detail Record (CDR) Search tool creates an export file of CDRs that can be filtered by when a call started. Define a window to search for when a call started by entering a window …

… an account for each new customer, so that the new account has the same rates as others associated with you. Do you have a large number of smaller customers? If so, it might make the most sense to have all customers under a single account that you manage, then apply aliases to the DIDs associated with each of your customers. This can be done in the Manage Portal, on the “DIDs” tab. Select the DID numbers for which you intend to set an alias. From the drop-down menu select “Set Alias”, then click “Apply Action”. You will be prompted to enter a string of characters. Once done, click “Set Alias”. Now when you want a CDR for that customer, the alias you entered will appear as a drop-down in the “Custom Tag” field on the CDR generation page, making it simple to see that particular DID number usage.

Location CNAM Statistics is available in a form of daily lookup summaries in the Manage Portal under "CDRS & STATS" → "CNAM Stats" Access CNAM Stats In order to access your CNAM Stats log in to the Manage Portal and go to "CDRS & STATS" → "CNAM Stats" and select the Year and the Month you would like to see stats for: Click the “Print” button to view the CNAM charges Summary for the selected month on the new page: Configuration You can configure your CNAM storage in Manage Portal or refer to our API documentation .

False Answer Supervision (FAS) What is it? An attack that makes a call without customer interaction and begins billing the account with a connected but silent signal. How? Calls intentionally begin billable minutes before the customer is aware of the call. Impact: Customer will be charged connected minutes unknowingly. How to Start Prevention? Review the CDRs on the account Look for a high frequency of short calls in an unusual period of time PBX will also show an unusual amount of use FAS refers to the scenario where the answer signal of a call is modified and charged for non-conversational call time. There are three general types of false answer supervision: The carrier returns the answer signal when ringing starts , rather than when the customer answers. This increases the duration of the call, and therefore the cost of the call. A call may even be charged despite being …

Complete MDR stats Important: In order to obtain your complete MDR stats we highly recommend you use our API references Lookup a single MDR Lookup a set of messages Limited “quick view” The Manage Portal offers a limited Messaging Starts capability you can use for a quick overview of the messaging activity on your account. In order to access your Messaging Stats log into the Manage Portal and go to "CDRS & STATS" → "Messaging Stats" and select the Year and the Month you would like to see stats for: You can see the breakdown for each day of the month if you click on the specific date. Hover over the timestamp to see the message content. Pricing You can find Flowroute pricing for SMS and MMS in the messaging section of our pricing page located here .

… that Support can easily locate your account: Email address on your Flowroute Account + Tech Prefix (an 8-digit number that can be located on your Dashboard ). Call Examples: When submitting an issue with calls, always provide us with a call example. A good call example must: be less than 24 hours old, because most of our carriers only store logs for 24 hours and it's critical when the issue requires escalation to external peers. contain FROM and TO numbers, the TIMESTAMP along with TIMEZONE, CALL-ID (you can find "sip_callid" value in CDR Report ), the detailed DESCRIPTION of the issue (one-way-audio/dead-air/fast-busy/etc., error-code/message), and any other information you believe can help us to investigate this issue. Screenshots: When submitting an issue with the UI please provide us with screenshots and steps to reproduce this issue along with your troubleshooting experience.

… cheaper than domestic calls, effectively bypassing the normal payment system for international calling. In Interconnect Bypass, the fraudsters will typically sell long-distance calling cards overseas. When customers call the number on the cards, operators can switch the call to make it seem like a domestic call. While this type of telecom fraud doesn’t directly impact the customer, it certainly drains carriers’ budgets. How? A customer makes a call to an international phone card The call is connected and an operator routes it to a different carrier network Impact: This does not directly impact the customer Carrier minutes are used for fraud, not the customer's How to Prevent? This is a type of fraud that does not impact the customer. It has carrier implications that may be passed to the customer. Prevention starts with good PBX security hygiene (passwords, CDR reviews, periodic checkups on activity on the account).        

… balance positive again. Services are immediately restored upon bringing the balance to a positive amount. 1. MRC & NRC Statement MRC (Monthly Recurring Charges) + NRC (Non-Recurring Charges) can be found in the Manage portal under Billing → Transactions. In order to get a Transaction Statement, select the Year and the Month (optional) you would like to see stats for. Click Print to view the Statement for the selected period of time on the new page: 2. CDR Report Per-minute call charges can be viewed and exported on the " CDR Exports " page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view and export CDRs can be found in this KB article . CDR reports now include CNAM lookup costs, although you still can export CNAM Stats separately . 3. Messaging Stats Messaging charges summary can be viewed on the " Messaging Stats " page under "CDRs & STATS" within the Flowroute …

… E911 service on your DID number(s) please review how to Enable/Disable E911 , test 911 using 933 , and learn how to avoid Unassigned E911 charges . Port your number to Flowroute. Check out our Phone Numbers Guides to find out how to assign an inbound route, configure CNAM , and more. NOTE: Consider using our Numbers API for more granular setup and bulk actions. Understand Billing Check your account usage: How does Flowroute Billing work? Generate CDR (Call Detail Record) Report in Manage Portal. Generate MDR (Message Detail Record) Report using API. Review Messaging Stats in Manage Portal. Review CNAM Stats in Manage Portal. Understand MRC (Monthly Recurring Charges) and NRC (Non-Recurring Charges) described in What is MRC and NRC . Fraud Prevention To maintain integrity on our network as high as possible and to help protect our customers, Flowroute has implemented additional fraud prevention functionality. Review our Fraud Prevention articles …

… a valid local number value when setting toll-free number as outbound Caller-ID. Diversion Provides number(s) from which a call was diverted and the diversion reason(s). Session Timers Defined in RFC 4028. Allow for establishing a call expiration interval to avoid runaway calls if a connection is lost. Optional. ISUP-OLI & JIP Where available, can provide additional calling party info. Custom Tags Allow logging up to 32 character strings in your call CDRs via an X-Tag header in either initial INVITE or answering 200 OK. Codecs Supported (SDP media attribute) G.711 Ulaw (0) G.711 Alaw (8) DTMF tones (101) G.729a (18) Recommended fax transmission guidelines Session negotiation : Switch to T.38 is dependent on end-user system reINVITE during an established G.711 audio codec session. Fallback : End-user system should support fallback to G.711 ulaw pass-through in the event of …

… In order to achieve faster and more accurate support response please follow our best practices while submitting your request: Authorization. Supply your account Auth information so that Support can easily locate your account: Email address on your Flowroute Account + Tech Prefix (an 8-digit number that can be located on your Dashboard ) Call Examples. When submitting an issue with calls, always provide us with a call example. A good call example must: be less than 24 hours old: most of our carriers only store logs for 24 hours and it's critical when the issue requires escalation to external peers. contain FROM and TO numbers, TIMESTAMP along with TIMEZONE , CALL-ID (you can find "sip_callid" value in CDR Report ), the detailed DESCRIPTION of the issue (one-way-audio/dead-air/fast-busy/etc., error-code/message), and any other information you believe can help us to investigate this issue.

… a Destination Whitelist In addition to the maximum outbound rate, we also offer whitelist features. You may use a strict whitelist such that your account would only be authorized to call specific destinations. All other fraud tools are ignored for destinations listed in your whitelist. See Set up a Destination Whitelist for more information. Utilize a fraud management system (FMS) What is it? It’s a Company wide platform to prevent fraud. It can use CDRs of the customer's account to review account calling It monitors for commonly used fraud attacks It’s capable of alerting employees of any suspicious activity How does it help? FMS uses frequently found fraud patterns. It’s an enterprise-wide data analysis platform that works well in detecting many different types of fraud. The FMS uses Call Data Records (CDRs) to create usage-based analysis profiles that detect threats and irregular activity. Most …

… as Sub-Accounts Create new Sub-Accounts Add Users Roles Sub-Account Overview Details   2. Power User Power Users have access to view the new Summary view across all accounts for which they have permissions. In addition, Power Users can update all resources on a Flowroute account.  User Permissions: Permitted Sub-Account Overview Details Update All Resources on Account   3. General User This user type has access to view an account's Billing information and CDR Reports. The user is able to update configurations under the Interconnection settings, and Manage DID actions.  The restrictions of the user limit more critical areas of the account’s configuration. It is unable to update the customer or billing information. The role does not have permission to add funds to the account balance. It is also restricted from making Account Feature changes, and modifying API Keys. 4. Revoked User When a Principal User deactivates …