regarding how taxes will affect customer accounts.

… Surcharges,” is currently missing the CCRF amount. We’re working on a fix, and the updated version is expected to be available by mid-August. Why is it that my CDRs and statements do not always match? CDR records can't accurately reconcile monthly bills, because they lack tax information. Additionally, exported CDR reports won't match the exact times used for calculating monthly statement usage. What changes are made to the Flowroute statement? The consolidated billing statement lists all monthly transactional fees, taxes, and surcharges in a single document. Please see this article which covers additional details for consolidated billing statements. Additionally, use this article explaining how to Reconcile your Monthly Billing prior to July 1, 2025. How does this change affect resellers? All Flowroute accounts, including those sold through resellers, are subject to taxation. Resellers who remit telecommunications taxes directly to the IRS may contact us via email …

IMPORTANT : This article applies only to transactions that occurred prior to July 1, 2025. Please note: taxes, fees, and surcharges will be included only in reports generated before this date. Starting July, please use Flowroute’s new consolidated monthly billing statements that become available on August 1, 2025. These enhanced statements will provide a comprehensive summary of your charges, including Monthly Recurring Charges (MRCs), Non-Recurring Charges (NRCs), usage, taxes, and credits from top-ups. You’ll find these detailed statements in the “Statements” section under “Billing” in your Manage portal. Starting July 1, 2025, new service address-based taxes will apply to all accounts in the United States and Canada. Additionally, Flowroute will launch consolidated billing statements on August 1, 2025 (for the month of July), offering all prepaid customers a more streamlined view of their billing history. Learn more about upcoming changes and Consolidated Billing Statements in this …

Porting out your phone number involves transferring it from your current service provider to a new one. If you're transitioning from Flowroute to another provider, we're sorry to see you leave, but we aim to make the process as smooth as possible. Continue reading to learn what you need to know about moving your phone number to a different provider. Before you begin New service providers typically require the following: A copy of your latest Flowroute showing service on the phone number you want to port within the past 30 days. You can print out a Flowroute bill copy by logging in to your Flowroute account , clicking Billing , and then clicking Print . You only have to provide billing information for the numbers on your account that you want to port out. The account information on file for the phone number(s). Generally, this will be the Name as …