Complete MDR stats Important: In order to obtain your complete MDR stats we highly recommend you use our API references Lookup a single MDR Lookup a set of messages Limited “quick view” The Manage Portal offers a limited Messaging Starts capability you can use for a quick overview of the messaging activity on your account. In order to access your Messaging Stats log into the Manage Portal and go to "CDRS & STATS" → "Messaging Stats" and select the Year and the Month you would like to see stats for: You can see the breakdown for each day of the month if you click on the specific date. Hover over the timestamp to see the message content. Pricing You can find Flowroute pricing for SMS and MMS in the messaging section of our pricing page located here .

… m unsure if I) use messaging services. What should I do? If you received an email notification that means you have at least one 10DLC DID number on your account that is opted-in for messaging services. To see the status of the 10DLC registration on your DID numbers along with the associated Brand ID and Campaign ID (for registered numbers), please navigate to the Manage Portal's DIDs section . If you are not using messaging services you may "opt-out" from messaging on the same DID Manage page. How do I check the status of 10DLC registration on my DID numbers? Log into your Flowroute account and go to the DID Manage page . The "Messaging Status" column reflects the registration status (Registered/Unregistered) for every "opted-in" (aka provisioned for messaging) DID number on your account. Does 10DLC apply to all phone numbers? Yes, it applies to all DIDs …

All new Flowroute customers will be interacting with the Messaging v2.1 by default. For existing customers who are using the Messaging API v2, opting into v2.1 is fairly straightforward. If you're wondering or hesitating, here are some good reasons to upgrade to v2.1: Ability to send and receive MMS messages Embedded delivery receipt information for outbound SMS Ability to configure separate callback URLs for SMS and MMS Ability to send compact and JSON API requests To get started with the upgrade Log in to your Flowroute account . Visit Preferences > API Control to update your SMS or MMS settings. Select v2.1 in the SMS Format drop-down list and click Save . Reverting to v2 is currently not an option. While you can still hit any of the v2 messages endpoint, your Message Detail Records (MDRs) will be rendered in the v2.1 format with embedded …

By default, Flowroute Messaging is disabled on all DIDs. To enable SMS/MMS functionality, simply go to your Flowroute DIDs page and follow the steps described below. To enable Messaging Log in to Manage portal and select DIDS in the menu Select DID(s) on the list Click the dropdown Choose a DID Action , then select Enable Messaging as a Messaging Option Hit the Apply Action button. A confirmation box will appear to ensure you understand the additional changes to your account. If you approve the information, click the 'OK' button to initiate the enablement process. If the change is successful, you will see this confirmation box. To disable Messaging Follow the same process, only select Disable Messaging as a Messaging Option .

Due to modern industry standards, Flowroute customers are now required to have all text-enabled Toll-Free numbers verified. Verification will permit text-enabled toll-free numbers to continue using the Messaging service without any interruptions. This verification will not add any cost to your current or future messaging enablement. What happens to your current toll-free Messaging service Note: Keep in mind that toll-free numbers are considered “pending” if they have been submitted through the Toll-Free verification process but have not yet been verified. The Toll-Free verification process ensures that services running on TFNs comply with carrier policies and industry best practices. Verification also provides the Toll-Free messaging aggregator with relevant service information to reduce the likelihood of false positive filtering and wrongful SPAM blocks. How to address the changes Text-enabled Toll-Free numbers need to be verified by the Messaging carrier to …

Flowroute MMS supports the following file types IMAGES JPEG GIF BMP VIDEO 3PG MP4 AVI AUDIO AMR MIDI WAV AC3 MP3 More information about MMS-related API can be found on the developer site: Flowroute Developer SMS/MMS

… active registrations Inbound Routes – Configure call routing for your numbers IP Authentication – Secure your connections with approved IPs Points of Presence (POP) – Understand Flowroute’s global network Advanced Routing – Explore host-based and weighted routing options By mastering these settings, you’ll ensure a reliable and efficient SIP setup with Flowroute. Set Up Your Phone System You can find basic PBX and Firewall guides in the Configuration Guides section on the left. Set Up The Messaging API NOTE: You can only send/receive SMS/MMS using our Messaging API , this feature isn't available in Manage Portal. Please refer to these guidelines to get more information. Get Help Discover our Support Knowledge Base and learn how to build simple yet powerful voice and texting applications with the API Resources . Our Phone Support is available Monday through Friday, from 8 A.M. to 8 P.M. EST (except federal holidays). Phone …

-in keyword within a sentence an opt-in is not triggered. Examples of valid opt-ins “UNSTOP” "Unstop” “unstop” “UNStop” Examples of invalid opt-ins “Hey can you enable me again?” “Unstop me!” The message returned to a consumer is generic and informs the consumer they can start two-way texting with the message sender’s phone number again. Opt-in confirmation message NETWORK MSG: You have replied "unstop" and will begin receiving messages again from this number. Expectation upon receipt of opt-out/opt-in A message sender must act upon every opt-out event sent to them from the carrier. The opted-out consumer phone number must be removed from all distribution lists and be logged as “opted out” from SMS communications. This ensures that future messages are not attempted and consumer consent is honored. Sending to a consumer that has opted out If a message sender …

Best Practices for Message Content Flowroute recommends the following best practices when generating content and choosing source phone numbers. High-quality, well-formatted content is more likely to be opened and read by a consumer and less likely to be mistaken as spam by Consumers, Operators, and Carriers. You can now download our complete Messaging Service Policies at the bottom of this page or by clicking this link . Recommendations for Content Creation These best practices make messages more valuable to consumers and less likely to trigger real-time content analysis from flagging messages incorrectly as spam. Use one recognizable number Each campaign should use one primary phone number. Using a single number for both text and voice calls is recommended. Use one recognizable domain name Each campaign should be associated with a single web domain. A full domain is required; a URL shortener cannot be used to deliver custom …

Today carriers us industry-leading spam containment vendors and monitors consumer complaints. These practices promote a sustainable model for healthy commercial texting, which is good for both consumers and message senders. Consumer complaints Major operators in North America support consumer-driven spam controls. Their mobile subscribers can forward unwanted or unconsented text messages to a dedicated short code, 7726 (it spells “SPAM” on a standard keypad). Carriers monitor consumer complaints sent to this service for numbers on the network. If multiple complaints are received for a sender, then a notification is sent to the message sender that includes the source phone number, destination phone number, timestamp, and original message ID that was given to the message sender upon message submission. Upon receipt, the service provider must provide proof of TCPA compliant opt-in for those specific messages. They must also provide an overview of the messaging campaign and its …

… Invalid 1103 0x44f Source Not Authorized 1104 0x450 Source Carrier Disabled 1105 0x451 Destination Carrier Disabled 1106 0x452 No Valid Route 1107 0x453 Invalid Source TON 1108 0x454 Invalid Destination TON 1109 0x455 Route Denied 1110 0x456 User Opted Out (STOP) 1111 0x457 Temporary Resolution Failure 1112 0x458 Permanent Resolution Failure 1115 0x45b No Handler found 1116 0x45c Destination Address is not text enabled 1150 0x47e Spam 1152 0x480 Spam Reject 1160 0x488 Toll Free Messaging Limits exceeded 1200 0x4b0 Unknown error 1201 0x4b1 Message too long 1202 0x4b2 Invalid Priority Flag 1203 0x4b3 Invalid registered delivery flag 1204 0x4b4 System error 1205 0x4b5 Invalid source address 1206 0x4b6 Invalid destination address 1207 0x4b7 Message ID is invalid 1208 0x4b8 Cancelling message failed 1209 0x4b9 Message recplacement failed 1210 0x4ba Message queue full 1211 0x4bb Invalid service type 1212 0x4bc Invalid number of destinations 1213 0x4bd Invalid distribution list name …

Callback URLs provide our messaging API with a location to accept new messages. You can find existing Callback URLs and set Callback URLs on your Manage > DID page. To set Callback URL for your DID Log into the Manage portal . Navigate to the "DID" panel on the left side. Under the tab "Manage" you have a list of available to you DIDs on the account. To set a new Callback URL on a message-enabled DID, use the checkbox and select the DID you wish to update. Above the DIDs there is a dropdown that has the "Select an Action" default displayed.   When you use the dropdown, under Messaging Options, you will find "Set Callback URL" option Select that option and use the orange "Apply Action" button on the right to execute the selection on the checked DIDs. You will be redirected to a new page where you will …

… online for sending messages. UNSTOP The UNSTOP will opt consumers back into the messages coming from your Flowroute phone number. These messages will also be delivered to your Flowroute account as well as the defined Callback URL so you can update your application logic. This keyword is also case insensitive, i.e. "Unstop", "unstop", or "UNSTOP" will work. It is currently impossible to customize the default response triggered by these keywords. NOTE: Text message campaigns may be subject to various legal compliance requirements depending on the nature of your text messaging campaign, the location from where you are sending your text messages, and the location of your recipients. While Flowroute will handle the above-described messages on long-code phone numbers in the way that it is described here, you should consult with your legal counsel to ensure that your text messaging campaign conforms with all applicable legal compliance requirements.

Introduction to 10DLC The new industry standard for A2P Long Code Messaging is 10DLC. What is 10DLC? 10DLC stands for a 10 Digit Long Code. It is the standard for A2P messaging in the US and applies to all messaging over 10-digit geographic phone numbers. As A2P messaging continues to increase year-over-year, carriers are focused on protecting consumers while ensuring good actors have access to the resources they need to engage with customers. 10DLC is expected to provide higher messaging throughput and better deliverability of messages. How Does 10DLC Affect You? All your long code message-enabled numbers with Flowroute will be treated as 10DLC numbers. The impact of 10DLC falls into two categories: Carrier Fees and Registration Requirements. Registration Requirements Register Your Brand : Customers will be required to register their brand/business to continue sending messages. Register Your Campaign : After registering your brand, you’ll …

Yes! Flowroute supports both the sending and receiving of SMS and MMS. Utilize Flowroute’s carrier-grade SMS/MMS capabilities to communicate with customers using existing Toll-free and long-code numbers in the United States and Canada. IMPORTANT: Short-code numbers are not supported on the outbound messaging service at this time. Although, inbound messages from short-code numbers are supported since 2024. More information about our messaging services is located here . You can also find the API documentation on how to setup SMS/MMS here . To start using the messaging service, you will need to integrate the API actions into your application.

Introduction to 10DLC Registration Since 2020, Verizon, AT&T, T-Mobile, and other Mobile Network Operators (further: MNOs) began launching their 10DLC (10-Digit Long Code) programs designated for business-to-consumer (aka "A2P" - Application-to-Person) messaging over local phone numbers. These programs were created by following guidelines found in Messaging Principles and Best Practices provided by the Cellular Telecommunications Industry Association (CTIA) with the intention of stopping unwanted messages to consumer devices. This compliance measure is now referred to as A2P/10DLC Registration and Toll-Free Verification (TF-V) , and it applies to all A2P messaging service providers throughout the US and Canada. Unlike other messaging compliance mandates regulated by the FCC, the A2P/10DLC/TF-V initiatives are regulated and managed by major MNOs. This also includes the responsibility of message originators to bear any pass-through fines incurred due to non-compliance. The major MNOs appointed …

This guide covers how to set up Flowroute messaging service with the third-party Textable app for use on desktop or mobile devices. IMPORTANT: You should already have an SMS-enabled number with a valid 10DLC and Campaign plus an active SMS billing plan prior to beginning this guide. Log in to your Flowroute account and navigate to the “DIDs” menu to view your SMS-enabled numbers under the “Manage” tab. Your numbers should read as Registered in the “Messaging Status” column. Once you have verified this, you are ready to begin setting up Textable. Keep this tab open. You will return to the Flowroute Customer Portal in latter steps for final configuration with the SMS API credentials. The DID shows “Registered” with the “10DLC Brand ID” and “10DLC Campaign ID” fields populated (redacted). Open another tab and navigate to the Textable website and then create an account. NOTE …

In the document below, Flowroute Team outlined the key elements for successful registration of your Brand & Campaign. The manual review process will extend the time needed for campaigns to be ready for 10DLC traffic, so please plan accordingly and register as early as possible. Your browser does not support PDF. Click here to download.

he messaging has been approved for the numbers, you will see the number shows “Registered” in the “Messaging Status” column of the DID view in the Customer Portal and you will see that campaign info has been assigned to the number. You will also need to choose a messaging service package from Flowroute. Learn more about how to Self-Provision Flowroute DIDs for Messaging . Enable messaging on your account Once Messaging has been enabled on your DID and you have an active billing plan, you need to finish enabling messaging on the account by navigating to “Preferences” and then “API Control”. Enable the SMS toggle and additionally the MMS if you plan to use that. The URL fields will be updated in the next section. Set the “SMS Webhook Version” to the latest version 2.1 for compatibility with API support via 3CX. Scroll down to where you see the …

… stats for. Click Print to view the Statement for the selected period of time on the new page: 2. CDR Report Per-minute call charges can be viewed and exported on the " CDR Exports " page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view and export CDRs can be found in this KB article . CDR reports now include CNAM lookup costs, although you still can export CNAM Stats separately . 3. Messaging Stats Messaging charges summary can be viewed on the " Messaging Stats " page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view Messaging Stats and references for MDRs export can be found in this KB article . Dashboard Time is Money. You can see your most recent account usage instantly when you log into your Flowroute account: Dashboard Statistics for the Past 12 Hours along with per-hour breakdown, Three Days …