… results using different criteria. Once you set up desired filters click Apply Filter to see updated search results. To purchase a number simply click the Purchase button next to the DID number Next thing, you'll see a pop-up message asking you to provision messaging services on a selected DID number - select Yes if you're going to use this DID number for SMS/MMS services. Select No if you're only planning to use this DID number for voice services. If you change your mind, you can always adjust this setting from the DIDS menu. You shall see a notification about successful purchase in the top right corner of the page: You can access all DIDs you purchased (and/or ported into your Flowroute account) in the DIDS → Manage section. To purchase multiple DIDs at once For bulk DID purchases, we highly recommend you use our Numbers API .

For call forwarding, you will need to set up a new route that allows you to forward inbound calls addressed to your Flowroute DIDs over to an external phone number. Log in to Flowroute Manage . On the menu, click Interconnection , and then select Inbound Routes From the Route Type drop-down list, select the Phone Number . Set Alias for your route; something that’s easy to remember and helps you identify this route. Enter the phone number where you want the calls to be forwarded NOTE: Enter the phone number using an E.164 format , which is 1[area code]phone number, with no spaces between the numbers. For example, 12065551234. Click Add Route . Now you can apply the route on the Manage your DIDs page . In the checkbox to the left of the DID column, select DIDs where you need call forwarding. In addition to selecting individual DIDs …

ccount. How do I cancel my Flowroute account? I have additional questions regarding the port out process Feel free to contact us at porting@flowroute.com with any specific questions or concerns you may have regarding the port-out process.

Reliable documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. Flowroute often has to request customer assistance to provide proper documentation during the process if the document is not correct at the onset. Porting multiple numbers If you are porting multiple telephone numbers, they must all be listed on the documentation under one account; if the telephone numbers are on multiple accounts, then separate port orders must be created for each account. Failure to do this results in needless rejections and delays. The cornerstone of proof of active service is a legible Copy of Bill (CoB). A CoB is usually an invoice from the current service provider showing: a dated statement within the past 30 calendar days all porting telephone numbers the provider/carrier logo or name A bill copy is …

Log in to your Flowroute account . Click DIDs from the main menu on the left panel. Manage your DIDs under the Manage tab is displayed by default. On top of all the DID actions that you can perform, you can also download your DIDs in CSV format by clicking Download your DIDs (.csv) on the top right. The default number of records shown is "25". You can change this selection to "50" or "All." If your entries are paginated, you should be able to click "Next" to proceed to the next page or "Previous" to go back.  On top of the table is a search option that allows you to search for DID records that match your string pattern. To perform any of the available DID actions such as setting routes and aliases, select the desired DID(s), then select DID Action , and then click Apply Action button.

… and an email is sent to you notifying that your request was canceled. Fees are not assessed on pending orders, either for submission or cancellation. If you cancel a port request before submitting the request , the canceled port order displays on the Port History page for the duration of your account. If at a later date you want to port the canceled number, contact porting@flowroute.com to restart the order. See Port Your Telephone Numbers to Flowroute for the steps to submit a port order request. Numbers appearance in your Flowroute account When creating a port order request, the telephone number you want to port displays immediately on the DIDs page of your Flowroute account, regardless of the status. While you can set up Inbound Routes on these telephone numbers, they are not active on Flowroute's network until the port order is complete. Those numbers will appear with …

k Lookup Coverage . Success messages are displayed for each number that can be covered by Flowroute. Failure messages are returned for telephone numbers that cannot be covered by Flowroute. With this available information, yo u can now create a port order request. What happens next? The information provided will be validated, and if everything looks good, a port request will be submitted to your current provider. Once the port order is submitted, it can take 2-4 weeks to complete. The time to completion largely rests on the accuracy of the information you have provided and the speed with which your current carrier processes the request. Rest assured, any updates regarding the port progress will be sent to you through email. Also, the Port Order page has a comments section where we let you know any changes in status or problems. We will continually keep you informed as things change …

… the US and applies to all messaging over 10-digit geographic phone numbers. As A2P messaging continues to increase year-over-year, carriers are focused on protecting consumers while ensuring good actors have access to the resources they need to engage with customers. 10DLC is expected to provide higher messaging throughput and better deliverability of messages. How Does 10DLC Affect You? All your long code message-enabled numbers with Flowroute will be treated as 10DLC numbers. The impact of 10DLC falls into two categories: Carrier Fees and Registration Requirements. Registration Requirements Register Your Brand : Customers will be required to register their brand/business to continue sending messages. Register Your Campaign : After registering your brand, you’ll need to create one or more campaigns based on use cases for your A2P messaging. This will require selecting a use case, providing a description, and including sample messages for each campaign. Associate Numbers …

… Next, you'll need to verify your service address . Lastly, you add funds to your account using one or more supported payment methods . Initial setup Update your contact information , account/portability/billing email addresses , adjust your preferred timezone . Secure your Manage account by setting up Two-Factor Authentication . Dashboard Overview Get a phone number You can purchase a phone number (aka "DID": Direct Inward Dialing) directly from our inventory or port in your existing telephone number(s). Purchase a DID number . IMPORTANT: If you provision E911 service on your DID number(s) please review how to Enable/Disable E911 , test 911 using 933 , and learn how to avoid Unassigned E911 charges . Port your number to Flowroute. Check out our Phone Numbers Guides to find out how to assign an inbound route, configure CNAM , and more. NOTE: Consider using our Numbers API for more granular setup and bulk actions. Understand Billing …

NOTE: CNAM storage is only available for local US DIDs. CNAM storage is unavailable for Toll-Free numbers and/or Canadian DIDs. To set an outbound caller ID name Log in to Flowroute Manage account, and then click DIDS menu and go to CNAM . Type the new ID name and click Create to submit your CNAM for approval. On the right side of the page, you will see all your CNAM values along with their Statuses. Once the Status changes you get an email notification. Wait time Once submitted, Flowroute Team will review your CNAM to make sure it goes along with the CNAM guidelines. It can take up to 2 business days. Rejections Any rejected CNAM includes a reason for the rejection. Please follow the instructions to edit your CNAM value or choose a different identifier. To ensure your CNAM identifies are properly activated CNAM values can include …

NOTE: This setup is only for systems on a static external IP or a Dynamic DNS style hostname. Before you start Before you start assigning a host-based inbound route to your DID(s) you’ll need to have at least one available route. Here is the article about how to Configure an Inbound Route with your Preferred PoP . Primary routes Log in to Flowroute Manage Portal , and then click DIDs . Select the DID numbers you’d like to apply the static inbound route to. Click Choose a DID Action , and then select Set Route . Click the “Apply Action” button The Set Route page appears. From the Search for a route drop-down list, select the desired inbound route, and then click the Set Route button. NOTE: The static route is applied to all of the telephone numbers you selected. If you have configured the routes correctly, your account …

Before you start Check if your CNAM association is valid. Review our Guidelines . CNAM assignments are only applicable to customers calling within the United States. Flowroute cannot provide CNAM to carriers outside of the United States due to service limitations. However, Canada is able to receive CNAM data only through the P-Asserted-Identity tag. Be aware that this information must be assigned manually on your phone system/PBX. Canadian carriers may ignore this value and be unable to use this CNAM assignment. NOTE: CNAM must be approved by Flowroute Team before any DIDs can be assigned to it. Errors you may encounter while setting up CNAM No eligible DIDs You see this error message when you are adjusting a new CNAM: "None of the DIDs that you selected are eligible for CNAM storage service. Please change your selection and try again. Note that DIDs on a port order …

At Flowroute, you have the ability to manage inbound voice routing on a per-route basis. For example, if you select US-West-OR as your Edge Strategy for a given Inbound Route , origination calls will be attempted first from US-West-OR servers. If those fail, then origination attempts will be made from the other points of presence . Configuring inbound route Log in to your Flowroute account Select the Interconnection option from the left sidebar menu Go to the Inbound Routes tab Populate Add new Route form: Set the Route Alias which is just a name for the route that’s easy to remember or identify. Select your route type. Note that Edge strategy only applies to route types Host and URI . Enter your route value following the example format . Update Edge strategy with your preferred value. Click on Add Route to apply the changes. Your route should …

Congratulations! A Completed status means that your phone numbers successfully migrated to Flowroute on the specified completion date. Once complete, Flowroute's Numbering and Portability team do one last check to ensure that your telephone numbers migrated successfully and that there were no issues. If you provisioned inbound routes in advance, those routes take effect immediately upon migration. If applicable, E911 and CNAM can now be provisioned to your phone numbers.

ferent sub-accounts, this may be an issue. If the phone numbers are at different service addresses this may be an issue. restart the port order in order to create separate port orders per account. You will need to email porting@flowroute.com to restart the order. Porting fees will apply. TELEPHONE NUMBER UNDER CONTRACT If a telephone number is under contract with the current provider, they can reject the port order. You will need to reach out to your provider to verify how to port out the telephone number; this might involve paying a fee to break a contract or waiting until a contract expires. UNLOCK GOOGLE VOICE NUMBER Google Voice charges a small fee to unlock phone numbers for porting. If the fee hasn't been paid, port orders are automatically rejected. See Transfer your number out of Google Voice for more information on how to unlock a …

… article: Purchasing a DID . Start in the Manage Portal -> Interconnection -> Inbound Routes With a DID in your account, go to the Interconnection page. Select the Inbound Routes menu option. You will see the "Add New Route" box in gray. The Alias for Route box Alias is to define for you, the name of the route you are creating for easier recognition later when assigning the route. This has no bearing on your route. The Host, Phone Number, and URI box The Host - Routes directly to a host. Type in your host[:port]. If no port is specified, our servers will try to use DNS SRV records. Prepend with 'sips' to use TLS Encryption. Phone Number - Forwards to a phone number on the public telephone network. Outbound rates apply. URI - An advanced method which routes to a SIP URI. Type your URI in this fashion: protocol:user@domain[:port][;transport= Enter …

… it? Sending a call to another phone number without active interaction This type of attack can be higher during holidays to reduce attention to the attacks How? Leveraging controls on system IVR Accessing an internet-connected VoIP phone Impact: Redirects calls to high-cost destinations Customer is responsible for charges to the high-cost destinations How to Prevent? Adding a call-forwarding block-list Use good passwords on the front-facing PBX access portal PBX phone systems allow users to enable call forwarding to phone numbers. Oftentimes, a malicious party can hack into this process remotely by leveraging the system’s IVR and issuing commands via DTMF (dual-tone multi-frequency) signaling. Another way they can break into the system is by gaining access to an Internet-connected VoIP phone. In either case, the agent redirects the expensive international traffic to the fraudulent numbers, resulting in hefty phone bills to …

… proper expectation with the consumer for informational or promotional messages. If you are sending 5 texts a month, then disclosing “5/msg a month” on the first interaction is a positive user experience. SMS/MMS Requirements and Code of Conduct Disallowed Content. If a message sender is observed sending any of the below listed disallowed content, then an account review is performed. This review can result in the suspension of sending rights for a provisioned phone number; restriction of high-throughput access; suspension of provisioning rights for new phone numbers; and/or suspension of all network services. Message senders are expected to enforce restrictions on their own networks to prevent these types of content at the intake source. Phishing Phishing is the practice of sending messages that appear to come from reputable companies but in fact trick consumers into revealing personal information, such as passwords and credit card numbers. Fraud …

… number on your account that is opted-in for messaging services. To see the status of the 10DLC registration on your DID numbers along with the associated Brand ID and Campaign ID (for registered numbers), please navigate to the Manage Portal's DIDs section . If you are not using messaging services you may "opt-out" from messaging on the same DID Manage page. How do I check the status of 10DLC registration on my DID numbers? Log into your Flowroute account and go to the DID Manage page . The "Messaging Status" column reflects the registration status (Registered/Unregistered) for every "opted-in" (aka provisioned for messaging) DID number on your account. Does 10DLC apply to all phone numbers? Yes, it applies to all DIDs intending to send outbound SMS/MMS to off-net numbers. Can I register one Brand and one Campaign for all my customers? 10DLC registration requires specifying …

Yes, it does! Flowroute offers the service for you to provide the destination with a Caller ID (CNAM) along with your phone number. You will need to establish a CNAM Storage ID to allow for the destination to request a CNAM dip. How does it work? You make a call. If the call destination has the capability to perform a CNAM dip, the destination’s provider will request a CNAM dip from a national database. This database has been given your CNAM storage information you instructed Flowroute to send. Then the database sends the destination provider your CNAM value. CNAM services can possibly extend to Canada, but you are responsible for providing the P-Asserted-Identity tag with your designated CNAM ID ( see example below ). If you are not able to provide the data with the SIP signal, then you would be unable to allow Canadian terminating providers to …