This guide covers how to set up Flowroute messaging service with the third-party Textable app for use on desktop or mobile devices.
IMPORTANT: You should already have an SMS-enabled number with a valid 10DLC and Campaign plus an active SMS billing plan prior to beginning this guide.
Log in to your Flowroute account and navigate to the “DIDs” menu to view your SMS-enabled numbers under the “Manage” tab. Your numbers should read as Registered in the “Messaging Status” column. Once you have verified this, you are ready to begin setting up Textable. Keep this tab open. You will return to the Flowroute Customer Portal in latter steps for final configuration with the SMS API credentials.
The DID shows “Registered” with the “10DLC Brand ID” and “10DLC Campaign ID” fields populated (redacted).
Open another tab and navigate to the Textable website and then create an account.
NOTE: You will need to configure the account via the Textable website before you can utilize the mobile app for texting service. Numbers are not configurable via the app.
Once you have created a Textable account, navigate to the “My Profile” menu and view the “Account Details” tab. Enter your name and email. In the “Phone Number” field, enter your SMS-enabled number. Depending on your account, choose Flowroute as the “Provider” option in the dropdown menu.
The Access Key and Secret Key fields need to be filled in next. Retrieve these from the Flowroute portal. In the Flowroute portal, navigate to the “Preferences” menu and then to the “API Control” tab. Scroll down to the “API Keys” section and name the new API Key and then click the “Add new” button. Copy the generated “Secret Key” and then paste it into Textable. Paste the “Access Key” into Textable next.
IMPORTANT: Save the Secret and Access keys elsewhere in a secure location for your personal records. An API Key cannot be viewed again later in the Portal and you will instead have to generate a new one. Next, paste the Access Key into Textable and then click “Update Profile Details”.
Ensure you set the API version to 2.1
Navigate back to the Flowroute portal to finish configuring SMS delivery. Back in the API Control tab, scroll to the top and enable the SMS and MMS toggles. To set a general account Callback, paste the following URL into the fields for both SMS and MMS:
https://inbound.textable.app/receive?provider=flowrouteNOTE: If you are only configuring Textable for specific SMS-enabled DIDs on your account, use the method in this article for how to set a specific Callback for a DID. These Callbacks take precedence over the general account Callback URL.
Configuration is complete. You can now test the Textable app and messaging should be functional.
To begin messaging, click New Conversation.
SMS and MMS are supported, you can write private notes, export and archive conversations, add contacts, switch between SMS-enabled numbers, create macro responses, add signatures, block numbers, and more.
Textable is API-based, so you can use it in parallel with a phone system where the DIDs route for VOIP. You can also scale up with Textable for use with a team if needed.
View the attached screenshots below to see samples of the user interface on the web client and mobile:
Textable web client sample screenshot.
Textable mobile app sample screenshot.