Update email addresses

  • Updated on Oct 9, 2024
  • Published on Aug 8, 2024
  • 1 minute(s) read

Primary Email Address

This is the primary contact email address that will be used for account logins and official account notifications.

Important: change of a primary email address requires confirmation via Email.

  1. Log into your Flowroute Manage Portal

  2. Click Preferences on the left side panel    

  3. The landing page will be Account Information. Scroll down to the Account e-mail address section.    

  4. Update the e-mail on file with the new e-mail address.    

  5. Use the Save button located right under this section to apply changes.

  6. You’ll need to confirm this change by clicking the link in the notification sent to the new email address. Once updated, the new email address appears next to the “Current email:” text.

Portability Email Address

This e-mail address is specifically used for receiving updates about Port Orders.

  1. Log into your Flowroute Manage Portal

  2. Click Preferences on the left side panel    

  3. The landing page will be Account Information. Scroll down till you see the Portability e-mail address section    

  4. Update the e-mail on file with the new portability e-mail address.    

  5. Use the Save button located right under this section to apply changes. Once updated, the new email address appears next to the “Current email:” text.

Billing Email Address

This is the address you'd like to receive notifications about billing-related activity.

  1. Log into your Flowroute Manage Portal

  2. Click Preferences on the left side panel    

  3. The landing page will be Account Information. Scroll down till you see the Billing e-mail address section    

  4. Update the e-mail on file with the new billing e-mail address.    

  5. Use the Save button located right under this section to apply changes. Once updated, the new email address appears next to the “Current email:” text.

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