https://support.bcmone.com/docs This guide covers how to set up Flowroute messaging service with the third-party Textable app for use on desktop or mobile devices. IMPORTANT: You should already have an SMS-enabled number with a valid 10DLC and Campaign plus an active SMS billing plan prior to beginning this guide.Log in to your Flowroute account and navigate to the “DIDs” menu to view your SMS-enabled numbers under the “Manage” tab. Your numbers should read as Registered in the “Messaging Status” column. Once you have verified ... Tue, 31 Mar 2026 22:28:10 GMT Configuration Guides https://support.bcmone.com/docs/textable-sms-messaging-setup-guide https://support.bcmone.com/docs/textable-sms-messaging-setup-guide IMPORTANT: Starting December 1st, we will be imposing a surcharge of up to 2.5% on credit card payments. We do not apply a surcharge to debit card payments.You can update your payment method on Preferences page. If you have any questions or need help updating your payment method, please contact our billing team at billing@flowroute.com.Add a New CardThe following steps will help you add a new credit/debit card or update an existing one. You will first need to log in to the Flowroute Manage Porta ... Thu, 26 Mar 2026 23:17:34 GMT Accounts & Billing https://support.bcmone.com/docs/how-do-i-add-or-delete-a-stored-credit-card https://support.bcmone.com/docs/how-do-i-add-or-delete-a-stored-credit-card IMPORTANT: Flowroute imposes a surcharge of up to 2.5% on credit card payments. We do not apply a surcharge to debit card payments or ACH/wire.You can update your payment method on the Preferences page. If you have any questions or need help updating your payment method, please contact our billing team at billing@flowroute.com.Which Payment Methods Can I Use?Flowroute accepts the following payment methods:Credit card (up to 2.5% surcharge)Debit card (no surcharge)Additionally, Flowroute accepts ... Thu, 26 Mar 2026 23:14:22 GMT Accounts & Billing https://support.bcmone.com/docs/which-payment-methods-can-i-use https://support.bcmone.com/docs/which-payment-methods-can-i-use IMPORTANT: This article only applies to billing beginning July 1, 2025 and moving forward. The first enhanced statement became available on August 1 for the month of July. This update is not retroactive, and Flowroute cannot provide enhanced statements prior to July 2025.If you need to calculate billing statements prior to July 2025, please refer to this article regarding Legacy Monthly Billing Reconciliation. With the transition to Flowroute’s new billing format, customers will need to adapt to ... Thu, 26 Mar 2026 20:07:14 GMT Accounts & Billing https://support.bcmone.com/docs/how-to-view-consolidated-billing-statement https://support.bcmone.com/docs/how-to-view-consolidated-billing-statement IMPORTANT: This article applies only to transactions that occurred prior to July 1, 2025. Please note: taxes, fees, and surcharges will be included only in reports generated before this date.Starting July, please use Flowroute’s new consolidated monthly billing statements that become available on August 1, 2025. These enhanced statements will provide a comprehensive summary of your charges, including Monthly Recurring Charges (MRCs), Non-Recurring Charges (NRCs), usage, taxes, and credits from t ... Thu, 26 Mar 2026 19:52:07 GMT Accounts & Billing https://support.bcmone.com/docs/how-does-flowroutes-billing-work https://support.bcmone.com/docs/how-does-flowroutes-billing-work Introduction to 10DLC RegistrationSince 2020, Verizon, AT&T, T-Mobile, and other Mobile Network Operators (further: MNOs) began launching their 10DLC (10-Digit Long Code) programs designated for business-to-consumer (aka "A2P" - Application-to-Person) messaging over local phone numbers. These programs were created by following guidelines found in Messaging Principles and Best Practices provided by the Cellular Telecommunications Industry Association (CTIA) with the intention of stopping unwanted ... Thu, 26 Feb 2026 17:46:55 GMT Messaging https://support.bcmone.com/docs/messaging-guidelines-start-here-with-10dlc https://support.bcmone.com/docs/messaging-guidelines-start-here-with-10dlc The following steps help you to sign up for a Flowroute account:Go to www.flowroute.com and click Get Started Now: On the Signup page, enter the information you want to be associated with your account. This includes your First Name, Last Name, Company Name, and Email. You will then need to read and accept the Flowroute Sign-up Disclosure and confirm the Captcha. Once you have submitted the initial account signup information, the following screen will ... Wed, 25 Feb 2026 17:02:45 GMT Getting Started https://support.bcmone.com/docs/sign-up-for-a-flowroute-account https://support.bcmone.com/docs/sign-up-for-a-flowroute-account IMPORTANT: Details in this document are for reference only and are unsupported by the Flowroute support staff. Please use as purely reference material; we make no guarantees that this information is correct, or will not harm your system. Please be careful and always keep a backup of anything before you make changes, or alter settings.Custom TagThe custom tag field on Call Detail Records (CDRs) is populated from the optional X-Tag SIP header field, which you can specify on each outbound call. The ... Wed, 25 Feb 2026 04:42:12 GMT Configuration Guides https://support.bcmone.com/docs/custom-tags-in-cdr-reports https://support.bcmone.com/docs/custom-tags-in-cdr-reports You can reset password of the Manage portal if you forgot the password that you used originally, if you are concerned that your account may have been compromised, or if your current password has stopped working for some reason. All you need to have is an access to the email address that was used to log into the Flowroute Manage Portal.1. Navigate to the Flowroute Manage Portal login page.2. Click the Forgot Password? link below the Login Now button.3. Enter the email address that was used to log ... Wed, 25 Feb 2026 04:39:43 GMT Accounts & Billing https://support.bcmone.com/docs/i-forgot-my-password-how-do-i-restore-it https://support.bcmone.com/docs/i-forgot-my-password-how-do-i-restore-it This guide will get you up and running with Zoiper5 on Windows, Mac, or *NIX. It includes a walkthrough of the app sign-up process, SIP registration, necessary settings for configuring service with Flowroute, setting up outbound calling, and setting up inbound calling. Disclaimer: This guide is only for a basic Zoiper configuration to get your Flowroute service up and running. This guide was configured via the free version of Zoiper. More features are available via the Pro version which are not ... Wed, 25 Feb 2026 04:34:52 GMT Configuration Guides https://support.bcmone.com/docs/zoiper5-softphone-pc-os https://support.bcmone.com/docs/zoiper5-softphone-pc-os International CallsFlowroute fully supports international calls, both inbound and outbound. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security measures to protect you. While you may be able to complete most outbound international calls, there may be some cases where you are unable to place such calls due to the account settings or status.If you are unable to ma ... Wed, 25 Feb 2026 04:27:28 GMT Best Calling Practices https://support.bcmone.com/docs/common-issues-in-making-an-outbound-call-to-international-destinations https://support.bcmone.com/docs/common-issues-in-making-an-outbound-call-to-international-destinations An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set as many addresses as you need, with each identified by a reference label you set for the address. The public-safety access point (PSAP) can then use this information in the event of an emergency to help locate you if you are unable to respond. Outbound 911 ca ... Tue, 24 Feb 2026 23:00:51 GMT Getting Started https://support.bcmone.com/docs/configuring-e911-service-on-a-telephone-number https://support.bcmone.com/docs/configuring-e911-service-on-a-telephone-number In our continuous efforts to provide reliable and high-quality voice communications, Flowroute operates several Points of Presence (PoPs) worldwide. These PoPs are designed to leverage modern cloud infrastructure. You can connect your physical or virtual communications infrastructure to Flowroute over SIP by following the specifications outlined below.For more details on the four mechanisms (NAPTR, SRV, A-Record, IP Address) you can use for outbound Flowroute Interconnection, check out this arti ... Fri, 13 Feb 2026 22:56:22 GMT Configuration Guides https://support.bcmone.com/docs/interconnection-with-flowroute-pops https://support.bcmone.com/docs/interconnection-with-flowroute-pops On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy/Point of Presence (PoP).Stay up to date with edge proxy information (listed below and in the Flowroute Manage portal)Access rules to local/remote PBX configurations Access rules for firewall configurations (see Firewall Requirements for Direct Media Delivery)Access to the Flowroute Mana ... Fri, 13 Feb 2026 22:54:31 GMT Configuration Guides https://support.bcmone.com/docs/changes-to-edge-proxypop-configurations https://support.bcmone.com/docs/changes-to-edge-proxypop-configurations Two specific policies must be put in place on your network's firewall to ensure you receive all audio on Flowroute calls.SIP Signaling (Call Control)Allow UDP and TCP traffic over port 5060 from the following server IP addresses:NOTE: If your system has issues connecting over port 5060, you can use 5160 as an alternate SIP port.Point of Presence (PoP)SIP ProxyIP RangeUnited StatesUS-West-ORus-west-or.sip.flowroute.com34.210.91.112/28US-East-VAus-east-va.sip.flowroute.com34.226.36.32/28Asia Pacif ... Fri, 13 Feb 2026 18:16:04 GMT Configuration Guides https://support.bcmone.com/docs/firewall-requirements-for-direct-media-delivery https://support.bcmone.com/docs/firewall-requirements-for-direct-media-delivery IMPORTANT: As of January 2026, a BRN (Business Registration Number) is required for all new Toll-Free verification. Due to modern industry standards, Flowroute customers are now required to have all text-enabled (SMS) toll-free numbers verified. Verification will permit text-enabled toll-free numbers to continue using the Messaging service without any interruptions. This verification will not add any cost to your current or future messaging enablement. What Happens to Your Current Toll-Fr ... Wed, 28 Jan 2026 17:23:27 GMT Messaging https://support.bcmone.com/docs/text-enabled-toll-free-verification-process https://support.bcmone.com/docs/text-enabled-toll-free-verification-process Effective October 1, 2025: Carriers are requesting new information be collected to improve vetting practices. New fields will be added to the Toll Free Verification form in the Flowroute Manage portal. Entity Type Business Registration Issuing Country Registration Type Business Registration Number Previously, providing the Website/Online Presence and Privacy Policy were optional. However, starting October 1st, these will become mandatory requirements. The Terms and Conditions will remain option ... Tue, 27 Jan 2026 22:12:07 GMT Messaging https://support.bcmone.com/docs/toll-free-messaging-verification-guidance https://support.bcmone.com/docs/toll-free-messaging-verification-guidance Out-of-Office holiday: ticket and phone support are unavailable, and carriers cannot process port orders, which delays their completion. Porting holiday: carriers cannot process port orders, although phone and ticket support remain available. 2026Out-of-Office HolidaysNew Year’s Day – Thursday, January 1Good Friday - Friday, April 3Memorial Day – Monday, May 25Juneteenth - Thursday, June 19Independence Day – Saturday, July 4Labor Day – Monday, September 7Thanksgiving Day – Thursday, November 26D ... Thu, 15 Jan 2026 16:19:20 GMT General https://support.bcmone.com/docs/support-and-porting-holidays https://support.bcmone.com/docs/support-and-porting-holidays The Sub-Account product provides you with more control over your portfolio of accounts, easily and quickly. The Multi-User product allows you to include more collaborative access to your accounts. Sub-Account and Multi-User Opt-In During this initial release period, customers will be able to request access to the Sub-Accounts and Multi-User features by navigating to the Features page under Preferences when you have logged into your account. Once you request access to the Sub-Account and/or Multi ... Mon, 29 Dec 2025 22:27:21 GMT Accounts & Billing https://support.bcmone.com/docs/sub-account-and-multiuser-overview https://support.bcmone.com/docs/sub-account-and-multiuser-overview The following checks are performed to ensure that your information is validated: Validate PortabilityA series of validations are performed on the number you want to port. Ensuring that Flowroute has service in the geographical area of the phone number. For some wireline carriers, there are restrictions on porting due to a lack of numbering resources in that geographical area.Verifying that Flowroute has a porting agreement with your current carrier. Without a porting agreement, Flowroute w ... Mon, 17 Nov 2025 21:59:21 GMT Porting https://support.bcmone.com/docs/port-order-status-processing https://support.bcmone.com/docs/port-order-status-processing