This guide covers all the essentials to get up and running with Flowroute including the following topics: Account Establishment, Initial Setup, Customer Dashboard Overview, How to Get a Phone Number, Billing Overview, Fraud Prevention, How to Manage your Account Balance, Review the Flowroute Pricing Schedule, Interconnections and SIP Setup, Set Up Your Phone System, Set Up the Messaging API, How to Get Help, and Subscribe to the Flowroute Status Page
Account Establishment
Create an account. Refer to this article if you experience any issues during the sign-up process. Once created, log in to Manage Portal to access your account.
What to do if you see "Additional Information Needed" after signing up? Please follow Manual Review Process to complete this step.
Next, you'll need to verify your service address.
Lastly, you add funds to your account using one or more supported payment methods.
Initial Setup
Update your contact information, account/portability/billing email addresses, adjust your preferred timezone.
Secure your Manage account by setting up Two-Factor Authentication.
Customer Dashboard Overview
In this video, we’ll walk you through the Account Overview section of the Flowroute Dashboard. Learn how to quickly find key account details, including:
Customer name on the account
Email address on file
Approved outbound IPs
Active SIP registrations
Available funds and credit limits
Usage details
Understanding these features will help you manage your Flowroute account efficiently and ensure seamless communication. Whether you're setting up a new account or reviewing existing settings, this guide will provide the insights you need.
Get a Phone Number
You can purchase a phone number (aka "DID": Direct Inward Dialing) directly from our inventory or port in your existing telephone number(s).
IMPORTANT: If you provision E911 service on your DID number(s) please review how to Enable/Disable E911, test 911 using 933, and learn how to avoid Unassigned E911 charges.
Port your number to Flowroute.
Check out our Phone Numbers Guides to find out how to assign an inbound route, configure CNAM, and more.
NOTE: Consider using our Numbers API for more granular setup and bulk actions.
Billing Overview
In this video, we’ll walk you through the Billing Overview section of the Flowroute Dashboard. Learn how to easily track and manage your account expenses, including:
Account Transactions – View your payment history and charges
Inbound & Outbound Rates – Understand call pricing details
CNAM Lookup Costs – See charges for caller ID name lookups
E911 Costs – Review emergency service fees
Port Order Costs – Check fees for transferring numbers to Flowroute
Keeping track of your billing details ensures transparency and helps you manage costs effectively. Watch now to learn how to navigate your Flowroute billing dashboard with ease!
Additional billing topics explained:
Check your account usage: How does Flowroute Billing work?
Generate CDR (Call Detail Record) Report in Manage Portal.
Generate MDR (Message Detail Record) Report using API.
Review Messaging Stats in Manage Portal.
Review CNAM Stats in Manage Portal.
Understand MRC (Monthly Recurring Charges) and NRC (Non-Recurring Charges) described in What is MRC and NRC.
Fraud Prevention
To maintain integrity on our network as high as possible and to help protect our customers, Flowroute has implemented additional fraud prevention functionality. Review our Fraud Prevention articles to find out how you can secure your account and configure your phone system to minimize fraud risks.
Manage your Account Balance
Configure Auto-Replenishment payments along with Low-Balance notifications. Please learn about Anticipatory charges which might be applied if system determines that your upcoming monthly charges will put your balance below the auto-replenishment balance trigger.
Review the Flowroute Pricing Schedule
The standard pricing schedule can be found on our public website
Account-specific Inbound rates
Account-specific Outbound rates
Interconnections and SIP Setup
In this video, we’ll walk you through the Interconnections and SIP Setup in the Flowroute Dashboard. Learn how to configure and manage your SIP connections for seamless communication, including:
SIP Registrations – View and manage active registrations
Inbound Routes – Configure call routing for your numbers
IP Authentication – Secure your connections with approved IPs
Points of Presence (POP) – Understand Flowroute’s global network
Advanced Routing – Explore host-based and weighted routing options
By mastering these settings, you’ll ensure a reliable and efficient SIP setup with Flowroute.
Set Up Your Phone System
Set Up The Messaging API
NOTE: You can only send/receive SMS/MMS using our Messaging API, this feature isn't available in Manage Portal.
Please refer to these guidelines to get more information.
Get Help
Discover our Support Knowledge Base and learn how to build simple yet powerful voice and texting applications with the API Resources.
Our Phone Support is available Monday through Friday, from 8 A.M. to 8 P.M. EST (except federal holidays). Phone number: 1 (855) 356-9768.
Email us at support@flowroute.com. Review our Best Practices on what information to submit in your request in order to get support without delay.
You can check out Flowroute Blog for our publications.
Subscribe to the Flowroute Statuspage
Statuspage is a communication tool where we publish and send incident notifications to affected users. You can now subscribe to individual components.