On occasion, configured PBX systems may need to have internal configurations changed due to service updates. Consider the following details to avoid a service disruption when a change occurs on an edge proxy/Point of Presence (PoP).
Stay up to date with edge proxy information (listed below and in the Flowroute Manage portal)
Access rules to local/remote PBX configurations
Access rules for firewall configurations (see Firewall Requirements for Direct Media Delivery)
Access to the Flowroute Manage portal
Point of Presence Options
Flowroute has multiple access points where your phone system can connect to our system. Choose a Point of Presence out of the list of available PoPs below based on your geographical and infrastructure preferences.
To use a PoP, you must set it as the edge strategy in your route configuration and update your trunk configuration in your phone system to apply the edge strategy you have defined for that connection.
Point of Presence (PoP) | SIP Proxy | IP Range |
|---|---|---|
United States | ||
US-West-OR | us-west-or.sip.flowroute.com | 34.210.91.112/28 |
US-East-VA | us-east-va.sip.flowroute.com | 34.226.36.32/28 |
Asia Pacific | ||
AP-East-HK | ap-east-hk.sip.flowroute.com | 16.163.86.112/30 |
AP-Southeast-SIN | ap-southeast-sin.sip.flowroute.com | 3.0.5.12/30 |
Europe, Middle East, Africa (EMEA) | ||
EU-West-LDN | eu-west-ldn.sip.flowroute.com | 3.8.37.20/30 |
EU-Central-FRA | eu-central-fra.sip.flowroute.com | 3.71.103.56/30 |
Latin America | ||
SA-East-SP | sa-east-sp.sip.flowroute.com | 18.228.70.48/30 |
Service Delivery Assurance Checklist
Access the Flowroute Manage portal:
Navigate to Interconnection > Registration.
Make note off ALL current Flowroute Point of Presence IPs.
Review and change all IPs referencing the previous/current PoP details in the active firewall.
The PBX registered to Flowroute network will need to be reviewed for active PoP IPs/SRV.
On the DID page of the Manage Portal, there may be usage of inbound routes.
Review existing inbound routes for active PoP routing. If any routes reference a retired PoP, you will need to change it to the closest PoP that is active.
Best Practices After Network Changes
While using this checklist, you should check your configuration settings to make sure everything works:
In the Flowroute Manage portal, navigate to the Interconnection page under Status and you should see the PBX you are attempting to register listed there:
(If you are using IP-Based, you will not see any registration here)
Make a call to an outside line, and make an additional call inbound to the PBX using the DID you changed.
If these calls perform correctly, you have completed an update to the PoPs.