Changes to Edge Proxy/PoP Configurations

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On occasion, configured PBX systems may need to have internal configurations changed due to service updates. When a change occurs on an edge proxy (Point of Presence), there are a few details to consider to continue service uninterrupted.  

Resources:  

   

Checklist:

  • Access the Flowroute Manage portal:

  • Review and change all IPs referencing the previous/current PoP details in the active firewall.

  • The PBX registered to Flowroute network will need to be reviewed for active PoP IPs/SRV.

  • On the DID page of the Manage Portal, there may be usage of inbound routes.

    • Review existing inbound routes for active PoP routing. If any routes reference a retired PoP, you will need to change it to the closest PoP that is active.

When Making Changes:

While using this checklist, you should check your configuration settings to make sure everything works:

  • In the Manage portal, navigate to the Interconnection page under Status and you should see the PBX you are attempting to register listed there:      

    • (If you are using IP-Based, you will not see any registration here)

  • Make a call to an outside line, and make an additional call inbound to the PBX using the DID you changed.

  • If these calls perform correctly, you have completed an update to the PoPs.