IMPORTANT: This article applies only to transactions that occurred prior to July 1, 2025. Please note: taxes, fees, and surcharges will be included only in reports generated before this date.
Starting July, please use Flowroute’s new consolidated monthly billing statements that become available on August 1, 2025. These enhanced statements will provide a comprehensive summary of your charges, including Monthly Recurring Charges (MRCs), Non-Recurring Charges (NRCs), usage, taxes, and credits from top-ups. You’ll find these detailed statements in the “Statements” section under “Billing” in your Manage portal.
Starting July 1, 2025, new service address-based taxes will apply to all accounts in the United States and Canada. Additionally, Flowroute will launch consolidated billing statements on August 1, 2025 (for the month of July), offering all prepaid customers a more streamlined view of their billing history. Learn more about upcoming changes and Consolidated Billing Statements in this KB article.
An FAQ is now available that answers common questions about the changes taking effect after July 1. You can view it here.
How to Reconcile Monthly Billing Prior to July 2025
Your current account balance is the sum of all deposits to your account, minus debited transactions, call and messaging costs, and other additional fees such as CNAM lookup fees and/or E911-associated fees. You will need to add the amounts on each of the categories below to determine your total cost of services.
NOTE: If at any time your account balance goes negative, all services (except for E911) are suspended. To restore services, you will need to make a payment to your account and bring the balance positive again. Services are immediately restored upon bringing the balance to a positive amount.
MRC & NRC Statement
MRC (Monthly Recurring Charges) + NRC (Non-Recurring Charges) can be found in the Manage portal under Billing → Transactions. In order to get a Transaction Statement, select the Year and the Month (optional) you would like to see stats for. Click Print to view the Statement for the selected period of time on the new page:
CDR Report
Per-minute call charges can be viewed and exported on the "CDR Exports" page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view and export CDRs can be found in this KB article. CDR reports now include CNAM lookup costs, although you still can export CNAM Stats separately.
Messaging Stats
Messaging charges summary can be viewed on the "Messaging Stats" page under "CDRs & STATS" within the Flowroute Manage portal. Detailed instructions on how to view Messaging Stats and references for MDRs export can be found in this KB article.
Dashboard Usage Stats Overview
Time is Money. You can see your most recent account usage instantly when you log in to your Flowroute account: Dashboard
Statistics for the Past 12 Hours along with per-hour breakdown, Three Days, a Week, and a Month.
A graph with the Usage for a current week (minutes and number of calls) along with a breakdown for each weekday.
Cost for the past 12 hours and the current week with the detailed breakdown.