Sometimes when there is an issue with payments, you can discover that the error is due to a credit card failure. Below are some of the most common reasons:
Credit card is not replenishing
A credit card will only be charged until the max amount has been reached (unless you specify it is unlimited.) However, this works on a charged amount per replenishment. For example, if you specify your max is $90 but you have your auto-replenishment set for the amount of $50 per charge, you will only be able to use the auto-replenishment once. If you add the $50 previous and the proposed next charge of $50, the proposed charged would put you over $90, so we are unable to charge the card twice and add that amount.
Credit card information doesn’t change when trying to update it
If you are unable to change details on a card, review the following support page for assistance on updating a card: How to add a new credit card or update an existing card.
Credit card is not processing charges due to a zip code validation error
If charges are not processing due to a zip code error, try re-adding the card using only the 5-digit zip code if the 9-digit zip code fails.
You may need to update your credit card as well. The zip code error often occurs when a card has moved to another billing location. If you have your credit card's latest statement (within 30 days), try removing the card from your account and adding it back.
If you are still having issues with credit card payments, please send an email to billing@flowroute.com.
IMPORTANT: Include the Tech Prefix number, primary email address on your Flowroute account, and a description of the issue and we will be happy to assist you!