Due to modern industry standards, Flowroute customers are now required to have all text-enabled Toll-Free numbers verified. Verification will permit text-enabled toll-free numbers to continue using the Messaging service without any interruptions. This verification will not add any cost to your current or future messaging enablement.
What happens to your current toll-free Messaging service
Note: Keep in mind that toll-free numbers are considered “pending” if they have been submitted through the Toll-Free verification process but have not yet been verified.
The Toll-Free verification process ensures that services running on TFNs comply with carrier policies and industry best practices. Verification also provides the Toll-Free messaging aggregator with relevant service information to reduce the likelihood of false positive filtering and wrongful SPAM blocks.
How to address the changes
Text-enabled Toll-Free numbers need to be verified by the Messaging carrier to continue using Messaging services. This Manage portal page contains important information and tools you need to submit a verification request.
Our team is here to help you! If you have any questions please email support@flowroute.com.
What you can do in the meantime
Collect and fill out the Verification CSV per the instructions below:
Log into the Manage portal.
Navigate to the DID page and click on the Download your DIDs (.csv) button on the top right.
The following fields in the DID CSV will help you identify your text-enabled toll-free numbers.
DID will provide the DID in the correct format. Toll free numbers are those that begin with 1800, 1833, 1844, 1855, 1866, 1877 or 1888.
Only Toll-free numbers with the SMS STATUS = Enabled need to be populated in the Verification CSV (see below).
Navigate to the Preferences page.
Select the "Toll-free Verification" tab at the top.
Follow the instructions on the page
Step 1.
Step 2.
Step 3.
To ensure the quickest turnaround time, we recommend completing your CSVs as soon as possible. This will enable you to submit your verification requests using the Manage portal submission system.
Important: Each column is required to have data within it (Excluding: BusinessAddr2, AdditionalDocumentation, ISV/Reseller, InternalTicket, and businessCountry) or the verification will fail. DIDs must be submitted in the 11-digit format matching that of the DIDs in the file exported from the Manage portal.
NOTE: If you are a sub-account user, you will need to include any text-enabled toll-free DIDs on those accounts. We would suggest filling out CSVs on a per-end-user basis to prevent one failed validation from invalidating additional DIDs in the same submitted request.