IMPORTANT: Starting December 1st, we will be imposing a processing fee of 2.5% on credit card payments. We do not apply a processing fee to debit card payments or ACH/wire.
Debit card transactions will not be subject to any surcharges. You can update your payment method on the Preferences page. If you have any questions or need help updating your payment method, please contact our billing team at billing@flowroute.com.
Which Payment Methods Can I Use?
Flowroute accepts the following payment methods:
Credit card (2.5% processing fee)
Debit card (no fee)
Additionally, Flowroute accepts ACH and Wire Transfers (no fee) - please request more information by sending an email to billing@flowroute.com.
NOTE: Refer to this article on How to Add or Delete a Credit/Debit Card for help with adding a card as a payment method.
Which Credit Cards Does Flowroute Accept?
Through the integrated credit card processor Flowroute accepts:
Visa
MasterCard
American Express
JCB
Discover
Diners Club cards
Wire and ACH Payment Information
Flowroute offers wire and ACH payment options for pre-paid accounts upon request. However, there are not any integrations within the customer portal to set up these payment methods. Customers may initiate a request by contacting their account manager, who will be able to answer any questions and provide the necessary wire information.
Wire/ACH Payment Process:
The customer must set up and initiate the payment method schedule via their financial institution. It is also necessary to include the Tech Prefix and primary account email in the transaction notes so that the transaction is credited to the correct account.
Sending a notification to billing@flowroute.com that includes the following information will also allow us to notify our Finance team to anticipate your payment and have it applied promptly:
Account Email
Account Tech Prefix
Date of transfer
Amount of transfer
Receipt of transfer from financial institution
NOTE: Please ensure to make wire/ACH payments early, as these can take 3-5 business days to fully process and be added to your account.
For Detailed Information and Assistance:
Please contact your account manager, or send an email to billing@flowroute.com
IMPORTANT - Flowroute is a BCM One company - Do not EVER use any wire information provided outside of Flowroute. We cannot guarantee returns or replacements of any wires incorrectly sent to an account not detailed by BCM One wire information.
FAQ for Credit Card Fees
When were customers notified about credit card fees?
Flowroute notified customers on Friday, October 31, 2025.
What day do credit card collection fees begin?
Credit card fees will be collected starting December 1, 2025.
Which payment methods will Flowroute collect fees on?
Only credit cards will incur fees. ACH and debit cards will not incur any fees.
How to Resolve Technical Issues with Credit/Debit Cards
Sometimes when there is an issue with payments, you can discover that the error is due to a credit card failure. Below are some of the most common reasons:
Credit card is not replenishing
A credit card will only be charged until the max amount has been reached (unless you specify it is unlimited.) However, this works on a charged amount per replenishment. For example, if you specify your max is $90 but you have your auto-replenishment set for the amount of $50 per charge, you will only be able to use the auto-replenishment once. If you add the $50 previous and the proposed next charge of $50, the proposed charged would put you over $90, so we are unable to charge the card twice and add that amount.
Credit card information doesn’t change when trying to update it
If you are unable to change details on a card, review the following support page for assistance on updating a card: How to add a new credit card or update an existing card.
Credit card is not processing charges due to a zip code validation error
If charges are not processing due to a zip code error, try re-adding the card using only the 5-digit zip code if the 9-digit zip code fails.
You may need to update your credit card as well. The zip code error often occurs when a card has moved to another billing location. If you have your credit card's latest statement (within 30 days), try removing the card from your account and adding it back.
If you are still having issues with credit card payments, please send an email to billing@flowroute.com.
IMPORTANT: Include the Tech Prefix number, primary email address on your Flowroute account, and a description of the issue and we will be happy to assist you!